Hi,

As of the last three days, I stopped receiving order confirmation emails. I have made no changes to my website settings and have checked my email account to verify if was not full. Any idea what could be going wrong?

Thank you,
Eddie
World of One Sixth

Eddie Ortiz

Hi Eddie
I assume you are still receiving orders, no?
But if you've made no changes, the way to start would be to enable the email friend feature. Then set this parameter in your includes.php file...
$debugmode=TRUE;
Then try sending an email friend and you should get debug output if there is an error. Then let us know what that is.
Don't forget to take the $debugmode parameter out as otherwise your customers will see debug text.

Vince

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Hi Vince,

I've added the debug line to my includes.php file and tested it by sending an email to a friend but it still does not work.

I'm not sure what went wrong.

Thank you,
Eddie
World of One Sixth


Eddie Ortiz

Hi Eddie
The idea is that when you add the $debugmode parameter and send an email you should see debug output which will hopefully give us a clue as to the problem. Can you then copy and paste that here. If you're not seeing any extra output at all please let me know but you should see something.

Vince

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Hi Vince,

The email friend feature has always been set to true.

I've added the debug code as instructed.

I've sent an email friend to several of my and my friends email accounts and nothing. I'm not sure what is happening.

I will reach out to my customers and inquire as to whether they are receiving order confirmation emails as well.

Thank you,
Eddie
World of One Sixth

Eddie Ortiz

Hi Eddie
Another way to tackle this maybe would be to ask your host to check the SMTP server to see if there is a problem?

Vince

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Hi Vince,

I do get daily emails to my account from PayPal confirming an order was placed. I just no longer get the order details from my website.

Any other ideas?

Thank you,
Eddie
World of One Sixth

Eddie Ortiz

Hi Eddie, when you set the debug parameter, you get the debug info right there on the screen.
If you are not seeing that, then it suggests that you do not have that parameter set in your includes file, or the file have not been uploaded to the server.
Being that in your original post, you mention there have been no changes to the site, as Vince suggests, have you contacted the host to ask them to check the email server?

Thanks,
David

If you use Godaddy for hosting then check with them. This happened often with me when I was using godaddy.

Same thing every time - Emails would stop, I call them, they tell me there is nothing wrong at their end and my website is to blame.... and within minutes the emails would magically start working again for a few more months.

I placed the debug code directly below the email friend and it appears as so:

// Email Options

$debugmode=TRUE;
$useemailfriend=TRUE;
$useaskaquestion=TRUE;
$inlinepopups=TRUE;
$htmlemails=TRUE;

When I send an email to friend I get this pop up notice:

Thank you, your recommendation has been sent.
Please click below to close this window.

I do have GoDaddy as my provider and typically when I stop getting emails it's due to my email server being full. I checked my server and found it to be mostly empty so that cannot be the issue.

I'm stumped.

Thank you,
Eddie
World of One Sixth




Eddie Ortiz

I called Godaddy and they sent me a test email and it came through to my email account.

Any other ideas what could be going wrong? Anyone encounter this before as well?

Thank you,
Eddie
World of One Sixth

Eddie Ortiz

Hi Eddie, receiving emails is not really the problem though, it's "sending" emails from the server.
Did Godaddy somehow send an email from your server?

quote:

---

they sent me a test email and it came through to my email account

---

David

For everyone's information.

GoDaddy found out the issue. I added Mailchimp's new Contact Page form to my website and it started sending me spam emails since reCaptcha was not added to the form. I addressed the issue and my emails are now coming in.

If anyone uses the Mailchimp contact form be sure to add reCaptcha so this issue does not happen to you.

Thank you,
Eddie
World of One Sixth


Eddie Ortiz

Hi Eddie - that's great you have it sorted.

However, I'm not sure that recaptcha was completely the issue as I use the very same Mailchimp contact form on 2 of my sites without the need for recaptcha.
Perhaps GoDaddy tweaked something else too
Still - at least it's working again!

Regards,

Steve