Hi,

Has anyone experienced any issues today with order confirmation emails not coming through? Even the "Resend Email" in admin orders has stopped functioning?

Has there been an update to the PHPMailer today that we need to update to start receiving order emails again?

Regards

Kev

Hi Kev
I really don't think there is anything in a PHPMailer update that would just stop emails sending like that. I would first ask your host to see if the mailserver needs a kick.

Vince

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Hi Vince,

Servers have been rebooted but still not working. Our webhost has advised that it could be the PHPMailer. Emails from our mail server need to be authorised. Does the ECT allow for email configuration to add a password, encryption and outgoing sending details?

Regards

Kev

I notice that the PHPmailer version that we are using is PHP Mailer Version 6.4.1 from 18th July 2021. however on the github.com site the latest version is 6.5.1 last updated on the 18th August 2021. Could this be the reason why our order emails have stopped sending / receiving?

Regards

Kev

Hi Kev
When using PHPMailer you can use an SMTP username / password, yes. Go to your admin main settings page and make sure you have PHP Mailer set in the Email Settings there. But if you are already using PHP Mailer, I haven't heard of anyone else saying emails have just ground to a halt because they have the version from July.

Vince

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Thanks Vince,

We are currently running PHP 7.3.28 on our server. I notice that in April this version was flagged as a security vulnerability. Could this be a possible cause also?

Thanks

From the official PHP website that vulnerability was fixed on 29th April '21

Imap:
Fixed bug #80710 (imap_mail_compose() header injection).

https://bugs.php.net/bug.php?id=80710


Steve
Bolton Lancashire

While your PHP/PHPMailer versions may well need updating as best practice, there's nothing there that will stop mail working and I'd respectfully suggest you set that aside for the moment. The more likely source of your woes is that you either have PHPMailer set up incorrectly (wrong user/pass/port/encryption etc) or you were not actually using it at all and it needs to be set up. A trip to the documentation and a careful check of your configuration should sort it out. If your host is competent they can probably help too, although rebooting was never going to work, so maybe not

Peter


Professional ecommerce web hosting services
Shared hosting Windows & Linux | Dedicated servers | Domains | SSL
Ecommerce Templates specialists since 2003
https://servelink.com

I currently do not know what PHP our site is using, but email notifications after a sale have stopped.

We've not updated the PHP version in several years due to all of the customization with the site and client is happy with the way things are ... UNTIL the email notifications after a sale has stopped.

Would appreciate some guidance.

Thank You!

To be added to my post, the email address being used for notification through the site receives emails just fine off the site.

J Henig

Hi Jhenig
If something like this just suddenly starts happening for no reason, I really, really would just get an email off to your host to check the SMTP server.

Vince

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Thank you Vince. I'll do that now.

Vince,

If emails come through fine from outside of the website, then what does SMTP have to do with the stalled emails coming from the website?

SMTP is for outgoing email, correct?

J Henig

Hi Jhenig
It's because when the web page wants to send an email it has to connect to the SMTP server to get the mail out.
But thinking of it, there is something you can do and that is to add this parameter to your includes.asp file...
debumode=TRUE
Then try a test order that would send an email. With the debugmode parameter if there is a problem sending an email then a message will be displayed on the page and so if you see anything, please copy and paste it here. But then do remove the debugmode parameter after the test as otherwise the customers may see debug messages.
And do get your host involved. in 90% of these cases they give the SMTP server a kick and things start working again.

Vince

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Same thing here. Email notifications for new orders stopping coming about a week ago.

I added "debumode=TRUE" to includes.asp.
After clearing browser history and cache, this did not identify an issue. Still no email notification has come through either.

Typo, that should be:


Peter


Professional ecommerce web hosting services
Shared hosting Windows & Linux | Dedicated servers | Domains | SSL
Ecommerce Templates specialists since 2003
https://servelink.com