Hi,

I have a particular order that is preventing Shipstation from updating/importing, throwing the following error:

An error occurred attempting to update orders: Error in XML. Reason: The element 'ShipTo' has invalid child element 'br'. List of possible elements expected: 'Country, Phone, PostalCode, State'.

If I remove this order all is fine and other orders import as usual.

The difference with the problem order is that it is a European order to Sweden, so I imagine that may have a bearing.

Thanks,

Steve

v7.4.6

Hi Steve
Could you send the XML file to my email? It's vince AT ecommercetemplates DOT com

Vince

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Hi Vince,

How do I see/generate the XML that Shipstation is connecting to?

Steve

Looking at the address may give a clue to the issue.
As a long time ship station user, over the years, once in a blue moon, we have had an order that would not import.
It's always boiled down to being the format of the address, or a special character (such as accented character).

Thanks,
David

Hi David,

Yes, that was my thought too. Having said that, I can't see any special characters.

Steve

In the error message it says "invalid child element 'br'" so that would kind of indicate there is an HTML "<br>" tag. Could that be it?

Vince

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I had a look at the order entry in the database and I can't see a <br> tag or any other html, it all looks correct.

How can I see the XML output that ECT sends to shipstation Vince?

Steve

Hi Vince - not sure if this is coincidence or related but I notice on a new order I have the following under applicable discounts:

Applicable Discounts: Free Standard UK Shipping on orders over £75<br>

A <br> tag making an appearance to the end of the line which is not there in the discount setup.

I also tried a test order also using a gift certificate and got this:

Applicable Discounts: Free Standard UK Shipping on orders over £75<br>Gift Certificate £89.98<br>


Steve

Hi Steve

quote:

---

Applicable Discounts: Free Standard UK Shipping on orders over £75<br>

---

It really does seem that that could have something to do with this problem. But the thing is that the discount text isn't actually sent to ShipStation. But there is actually a fix for this if you get a new copy of the updater in the incorders.php page.
But I really think we need to see the XML to get to the bottom of this and the way to do that is to run this link on your site...
http://yourstore.com/vsadmin/ajaxservice.php?SS-UserName=youruser&SS-Password=yourpw&action=export&start_date=01/20/2022%2013:00&end_date=01/31/2022%2013:00
You need to change "yourstore.com" to your URL of course, and change the "youruser / yourpw" to your actual shipstation username and password. I've set the dates to 01/20/2022 and 01/31/2022 but if you refine those a bit to the actual date of the order. Then that should display the XML but you will need to do a "View Source" to see it. Then could you send that to me in an email (vince AT ecommercetemplates DOT com)
The "%2013:00" is a space and the time which is 13:00 by the way. that shouldn't need changing.

Vince

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Many thanks Vince - I'll take a look at this first thing tomorrow and get the XML for you.

Steve