v7.4.8 cart not working on some browsers?

Author	« Topic »
Fingertech Advanced Member Canada 318 Posts	Posted - 03/31/2022 : 10:41:52 I updated to 7.4.8 a day ago and a customer tells me he can't add items to his cart or create a login using Chrome on his computer or phone (Galaxy Note 10), or Safari on his iPad. He says Edge and Firefox work okay. I tried on my iPhone 8's Safari and confirmed it didn't work, but my wife's Safari on iPhone 12 Mini works okay. Something to do with device versions? (Chrome on my iPhone 8 worked okay, unlike the customer.) Has anyone else noticed this issue? Or is it just my site? https://www.fingertechrobotics.com/ Thanks!
midvalleydrifter001 Ecommerce Template Expert USA 935 Posts	Posted - 03/31/2022 : 12:45:24 Your website works for me with Chrome but NOT Galaxy Note 8 I too am on ECT 7.4.8 and mine works fine on all devices. I think you are missing a css file but I don't know which one it would be. I'm sure someone will chime in with the solution. Patrick
1818charlie ECT Moderator United Kingdom 1198 Posts	Posted - 03/31/2022 : 13:14:50 quote: customer tells me he can't add items to his cart or create a login using Chrome on his computer On my Windows11 laptop using latest Chrome browser I can add items to the cart & also delete them & all seems fine. The client login popup shows as expected as do the required fields to create a new account. As for testing on mobile I am not in a position to do so at present. I have three clients on v 7.4.8 & none have reported any issues. ----------------------------------- Steve Manchester UK Make it as simple as possible, but not simpler.
Vince Administrator 42853 Posts	Posted - 03/31/2022 : 15:15:29 quote: I tried on my iPhone 8's Safari and confirmed it didn't work Can you let me know a bit more about how it didn't work? For instance, do you get an error or is the button hidden or unclickable for instance? Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
Fingertech Advanced Member Canada 318 Posts	Posted - 04/01/2022 : 00:14:21 No errors. The button is visible, and changes color when you click it, but there is no pop-up. I've also discovered that Ask A Question and Email Friend popups don't work.
Vince Administrator 42853 Posts	Posted - 04/01/2022 : 03:01:30 Hi Fingertech I've tried with iPhones / iPads / Chrome / Other browsers here and all good. There are older iPhone versions coming back from school later so I'll test with those when they're here. But while I was there I noticed that on a small screen of 440px you are limiting the page width to much smaller than the limited available space. In style.css around line 2276 if you change... #maincontainer { width: 308px; } ...to this... #maincontainer { width: auto; } You will use the full width of the screen at least. This should be for the breakpoint ... @media (max-width: 440px) I don't think this is the problem here but it may make things better for mobile users. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
Fingertech Advanced Member Canada 318 Posts	Posted - 04/01/2022 : 08:50:48 quote: #maincontainer { width: auto; } Thanks Vince, that does look better. Is there any reason not to change maincontainer to auto for 468-690px too? (They are all still set to whatever they came as when I purchased the mobile-friendly cart.)
Vince Administrator 42853 Posts	Posted - 04/02/2022 : 03:20:11 Hi Fingertech quote: Is there any reason not to change maincontainer to auto for 468-690px too? If you think it looks better then go for it. Having a bit of a margin generally looks good if the space is available though. quote: (They are all still set to whatever they came as when I purchased the mobile-friendly cart.) Things have advanced a bit since then and now changes to the CSS layouts are updateable in the same way as the rest of the cart code. A couple of things that I would do on your site look better are to make the underline go under the checkout button as well as the category breadcrumbs. And also to use the new combined "add to cart and quantity" which means the add to cart button aligns properly with the quantity control. If you want me to sort those out, just let me know. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
Fingertech Advanced Member Canada 318 Posts	Posted - 04/04/2022 : 10:05:55 Yes those sound great, how can I get them updated? Any luck on why some customers can't add products to their cart? I fear we're losing a small percentage of sales because of it.
Vince Administrator 42853 Posts	Posted - 04/04/2022 : 13:31:48 Hi Fingertech Ok, can you try the detail page now and see if everything is ok? You may need to do a <Ctrl>+F5 to force a refresh of the style sheet. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
midvalleydrifter001 Ecommerce Template Expert USA 935 Posts	Posted - 04/04/2022 : 17:04:03 Just an FYI On mobile Galaxy Note 8 the Add to Cart and Notify when in Stock are way off the right of the screen. Also when you click Add to Cart nothing happens when blocking trackers is enabled. Patrick
Vince Administrator 42853 Posts	Posted - 04/05/2022 : 02:34:35 quote: On mobile Galaxy Note 8 the Add to Cart and Notify when in Stock are way off the right of the screen. I haven't got a Note here but I've tried with other Android devices and everything seemed to be ok. It would be interesting if others with Android could try it out. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
1818charlie ECT Moderator United Kingdom 1198 Posts	Posted - 04/05/2022 : 03:09:54 No layout issues to note on the 13 month old Samsung Galaxy M31 running Android11 in either FF or Edge. The only thing not showing is the third column in the footer - Links - in portrait mode. Once in landscape mode it's visible. I also get exactly the same using this old relic, no, not me , but the 9 year old Samsung Galaxy S3 on Android 4.3 Firefox 68.11. So those two cover a fair age spectrum ----------------------------------- Steve Manchester UK Make it as simple as possible, but not simpler. Edited by - 1818charlie on 04/05/2022 03:12:13
Fingertech Advanced Member Canada 318 Posts	Posted - 04/16/2022 : 20:49:05 Hi Vince, I have another customer today telling me the Add to Cart button isn't working on his Chrome. "Works on edge, and Firefox, but not chrome. I also tried two different computers." He also says he had no trouble placing an order with Chrome a month ago, which was before I updated to 7.4.8, so it could be something newly introduced.
Vince Administrator 42853 Posts	Posted - 04/17/2022 : 04:06:43 Hi Fingertech quote: He also says he had no trouble placing an order with Chrome a month ago I think this is going to be down to certain devices caching the ectcart scripts and that's why it would happen for a repeat customer. Try adding a parameter to the ectcart files like this which will force the browser to get a new version. The parameter can be anything you like... <link rel="stylesheet" type="text/css" href="/css/ectcart.css?ver=1"> <script src="/js/ectcart.js?ver=1"></script> Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
steven vaccaro Ecommerce Template Guru USA 1055 Posts	Posted - 04/19/2022 : 08:10:03 Im also having issues with customers emailing me that they cant add items to the cart after switching to v7.4.8 this weekend.
Fingertech Advanced Member Canada 318 Posts	Posted - 04/19/2022 : 08:19:01 Hi Vince, Added those lines to index, no change.
	« Topic »