Admin 2nd email not working

Author	« Topic »
Marshall Ecommerce Template Guru USA 1916 Posts	Posted - 04/12/2022 : 05:31:47 v7.4.7 Have two emails set up in admin "email1, email2" A few weeks ago the cart stopped sending to the second email. Not sure if it occurred when updating to v7.4.7 as client only reported it last week. Thoughts? Marshall CENLYT Productions - ms designs Affordable Web Design Custom Ecommerce Designs Responsive Websites Cenlyt.com
Phil ECT Moderator United Kingdom 7710 Posts	Posted - 04/12/2022 : 05:46:42 Hi Marshall Have you checked to make sure email2 is receiving emails from other sources? *Contact Us* *Buy The PHP Capture Card Plugin* Rate Our Services/View Our Feedback
Marshall Ecommerce Template Guru USA 1916 Posts	Posted - 04/12/2022 : 07:08:47 Hi Phil, Email1 and email2 are both receiving the Order At Your Store emails, but email2 is not receiving the Ask A Question email, only email1 is. Marshall CENLYT Productions - ms designs Affordable Web Design Custom Ecommerce Designs Responsive Websites Cenlyt.com
Phil ECT Moderator United Kingdom 7710 Posts	Posted - 04/12/2022 : 07:26:43 That's a strange one. Could it be this perhaps? https://www.ecommercetemplates.com/support/topic.asp?TOPIC_ID=114584 quote: IMPORTANT NOTE: For security reasons you have to enable each of the messaging services. You have to do this even if you have the Ask a Question or Email Friend functionality not included in your product detail page layout. The parameters in question are... usecontactus=TRUE / $usecontactus=TRUE; useaskaquestion=TRUE / $useaskaquestion=TRUE; useemailfriend=TRUE / $useemailfriend=TRUE; *Contact Us* *Buy The PHP Capture Card Plugin* Rate Our Services/View Our Feedback
Marshall Ecommerce Template Guru USA 1916 Posts	Posted - 04/12/2022 : 08:28:09 Both are enabled $useaskaquestion=TRUE; $useemailfriend=TRUE; I even removed the space between the comma and second email as by some quirk that would make a difference, but as I thought, nope. To reiterate, it worked fine before and I cannot say if when I updated to v7.4.7 on 2/26/22 if that caused the problem as I was only informed of it about a week ago. I suspect they do not get a lot of Ask A Question emails. Marshall CENLYT Productions - ms designs Affordable Web Design Custom Ecommerce Designs Responsive Websites Cenlyt.com
Vince Administrator 42853 Posts	Posted - 04/12/2022 : 11:27:14 The emails aren’t just in the SPAM folder are they? Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
Marshall Ecommerce Template Guru USA 1916 Posts	Posted - 04/12/2022 : 14:31:58 That did not say, but I will ask. Marshall CENLYT Productions - ms designs Affordable Web Design Custom Ecommerce Designs Responsive Websites Cenlyt.com
Marshall Ecommerce Template Guru USA 1916 Posts	Posted - 04/13/2022 : 06:49:11 Nope, not going into their spam folder. Marshall CENLYT Productions - ms designs Affordable Web Design Custom Ecommerce Designs Responsive Websites Cenlyt.com
Vince Administrator 42853 Posts	Posted - 04/13/2022 : 09:25:56 Hi Marshall Could you try a test and reverse the order of the emails in the admin and see if the same account still receives the email. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
Marshall Ecommerce Template Guru USA 1916 Posts	Posted - 04/13/2022 : 09:50:29 I will try. And I tried downloading the PHP updater with the new email account I sent you and no joy. Marshall CENLYT Productions - ms designs Affordable Web Design Custom Ecommerce Designs Responsive Websites Cenlyt.com
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