HELP!! AFTER UPGRADE ADD TO CART NOT WORKING!

Author	« Topic »	Page: of 2
charmarsh Ecommerce Template Expert USA 950 Posts	Posted - 10/01/2022 : 09:00:56 AFTER UPGRADE ADD TO CART Buttons are NOT WORKING!! Need assistance ASAP! Thank you! www.manageyourweight.com Edited by - charmarsh on 10/01/2022 09:01:31
dbdave ECT Moderator USA 10443 Posts	Posted - 10/01/2022 : 09:17:27 Hello charmarsh, As long as you installed the update property, including replacing (updating) the ectcart.css and ectcart.js files, then it's most likely a cache issue and you just need to "hard" refresh your browser. There is a trick to make that stop. https://www.ecommercetemplates.com/support/topic.asp?TOPIC_ID=114969 Try a different browser you don't typically use and see if the buttons work. If they do, it's a cache issue, if not, then follow this - https://www.ecommercetemplates.com/support/topic.asp?TOPIC_ID=107040 Thanks, David Edited by - dbdave on 10/01/2022 09:18:31
charmarsh Ecommerce Template Expert USA 950 Posts	Posted - 10/01/2022 : 09:18:44 No, My customers are calling about this issue they cannot order anything! I just checked and uploaded again the js and it is the new one. Please take a look.
charmarsh Ecommerce Template Expert USA 950 Posts	Posted - 10/01/2022 : 09:38:29 I added this script to the head of proddetail.php but still does not work! <script src="/js/ectcart.js"></script> also added: <link rel="stylesheet" type="text/css" href="/css/ectcart.css"> still does not work!! Edited by - charmarsh on 10/01/2022 10:05:46
midvalleydrifter001 Ecommerce Template Expert USA 934 Posts	Posted - 10/01/2022 : 11:09:00 What version did you update to? 7.4.10 or 7.5.3
charmarsh Ecommerce Template Expert USA 950 Posts	Posted - 10/01/2022 : 11:10:47 7.4.10
midvalleydrifter001 Ecommerce Template Expert USA 934 Posts	Posted - 10/01/2022 : 11:46:03 Ok... then you have the correct ectcart.js and ectcart.css files. I'm sure someone will have an answer here soon.
charmarsh Ecommerce Template Expert USA 950 Posts	Posted - 10/01/2022 : 11:46:46 I'm considering reverting back to previous version to get my site back up and working unless I can resolve this issue within an hour or so.
charmarsh Ecommerce Template Expert USA 950 Posts	Posted - 10/01/2022 : 11:49:51 Thanks. So I see my pages already have those file links. I am flummoxed.
charmarsh Ecommerce Template Expert USA 950 Posts	Posted - 10/01/2022 : 12:38:44 The login logout is stuck logged in and cannot log out. Also not working.
charmarsh Ecommerce Template Expert USA 950 Posts	Posted - 10/01/2022 : 14:22:12 Add to Cart Buttons still not working. Cannot figure it out.
dbdave ECT Moderator USA 10443 Posts	Posted - 10/01/2022 : 15:15:53 Hi, I received your message - the file at js/ectcart.js has not been updated - you need to copy the ectcart.js file from the updater to the js folder so the file is updated. Viewing the file on your site, I see Last Modified: 2022-02-25 David
charmarsh Ecommerce Template Expert USA 950 Posts	Posted - 10/01/2022 : 15:21:46 Weird. It shows that latest date to me as 6/13/2022. But When I read the file it does say 2/25/22. I will download a fresh updater and check that file date. Edited by - charmarsh on 10/01/2022 15:36:41
charmarsh Ecommerce Template Expert USA 950 Posts	Posted - 10/01/2022 : 15:43:05 I downloaded another updater but the js file still says it was last updated 2/25/22. I don't know whats going on. Can you send me the latest js file?
charmarsh Ecommerce Template Expert USA 950 Posts	Posted - 10/01/2022 : 15:50:09 I downloaded the 7.5.3 version and opened the js file. This one says modified 2022-09-01 - Can I use this js file with my 7.4.10 version? Or is there another file you can send me?
dbdave ECT Moderator USA 10443 Posts	Posted - 10/01/2022 : 16:33:45 Ok, sorry, but I believe you have a different javascript error - I see it in the console. Uncaught ReferenceError: gtag is not defined It seems to be an issue with the google tag the function gtag is not being found. So this is either some custom code you have or something that is not setup correctly. I do not use the newer google site tag, so I can't be sure. Hope this points you in the right direction. David
dbdave ECT Moderator USA 10443 Posts	Posted - 10/01/2022 : 16:43:18 Just looking closer at this - see if you have anything set in your includes for - googletagid and if so, just comment that out (add two slashes in front of that line //) and see if the site works for now. Once Vince comes along, I expect he can shed some light on the issue. David
charmarsh Ecommerce Template Expert USA 950 Posts	Posted - 10/01/2022 : 16:47:34 You found it. I Fixed it. It was the new Google G4 Analytics tag that I added to the Store Settings. Which was one of the main reasons I upgraded. I thought I followed the instructions of of 11/10/21. https://www.ecommercetemplates.com/support/topic.asp?TOPIC_ID=114351 But obviously something went wrong. I deleted the info from the store settings. Thank you for successfully troubleshooting this issue. Is there anything more you can tell me about the Google Analytics 4 error? Edited by - charmarsh on 10/01/2022 16:50:26
dbdave ECT Moderator USA 10443 Posts	Posted - 10/01/2022 : 16:49:27 Hi, thanks for posting back. I haven't used it so it's best if someone who has knowledge of this post up with more info. Thanks, David
Vince Administrator 42815 Posts	Posted - 10/02/2022 : 03:19:48 Hi Charmarsh Sorry about the problems and I'm glad David was able to help you get this sorted. When you added the Google Analytics, did you add this script to the head of your pages? This should define the "gtag" function... quote: https://www.ecommercetemplates.com/phphelp/ecommplus/parameters.asp#analytics Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
charmarsh Ecommerce Template Expert USA 950 Posts	Posted - 10/03/2022 : 09:38:45 Hi Vince, "Then if you have the incectstyle.asp file included in your site you don't need to do anything else as the tracking code is included automatically." Vince, I have the php version incectstyle.php is included but it threw errors. Does it only work with the asp version?
Page: of 2	« Topic »