Customer Email Confirmation Not Working

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Jennye Ecommerce Template Expert USA 752 Posts Pre-sales questions only (More Details...)	Posted - 10/24/2022 : 07:09:43 Our customers are not receiving a confirmation email after making a purchase. We've checked all the settings and they are correct. We are receiving emails advising of an order being placed though. Please advise how to fix this. Thanks...Jennye Jennye
Vince Administrator 42815 Posts	Posted - 10/25/2022 : 01:37:07 Hi Jennye Were the confirmation emails working before? And did you host make any changes between then and now? Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
Jennye Ecommerce Template Expert USA 752 Posts Pre-sales questions only (More Details...)	Posted - 10/25/2022 : 06:23:22 Yes they were and yes the host did make some changes. I chatted with them, but it was not helpful to say the least. Jennye
Vince Administrator 42815 Posts	Posted - 10/25/2022 : 06:47:33 Hi Jennye This really sounds like you need the host to sort this out then. But what did they say? Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
Jennye Ecommerce Template Expert USA 752 Posts Pre-sales questions only (More Details...)	Posted - 10/25/2022 : 07:37:01 I know, I was just dreading it. They cleared the cache and that solved the items not showing up in the cart, however, they didn't address the email issue at that time. I suppose I will just have to chat with them again...sigh...I set the email as default because no emails were going out until I did that. Now at least an email is sent when there is an order. The host setting was set with the former host, and Bluehost never did answer about how to set the smtp host, so I will experiment a little before chatting again. Should I have set the email settings to default? Jennye
Jennye Ecommerce Template Expert USA 752 Posts Pre-sales questions only (More Details...)	Posted - 10/25/2022 : 10:09:21 Everything worked fine until the updater was applied. Could this have something to do with that? Jennye
Vince Administrator 42815 Posts	Posted - 10/26/2022 : 06:00:29 Hi Jennye quote: Should I have set the email settings to default? Absolutely. If it's working then that's great, no? quote: Everything worked fine until the updater was applied. Could this have something to do with that? I doubt it really as this just isn't an area that has changed recently. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
Jennye Ecommerce Template Expert USA 752 Posts Pre-sales questions only (More Details...)	Posted - 10/26/2022 : 06:28:38 I think it has to do with that cache problem you pointed out. I may have gotten it working now. Thanks for all your help - it's greatly appreciated! Jennye Jennye
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