Hello, this forum is for 3rd party developers and related discussion. If you are having trouble with something unrelated to a 3rd party plug-in, and you are on the .asp version, you should post the issue in the .asp technical forum here https://www.ecommercetemplates.com/support/forum.asp?FORUM_ID=3
As for your issue, check this page as a start - https://www.ecommercetemplates.com/help/email-help.asp