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steven vaccaro
Ecommerce Template Guru

USA
1030 Posts

Posted - 12/02/2023 :  06:51:40  
Since the last update where we had to also update the version of PHP to v7.6.3, we have been experiencing slowdowns in the site. The admin sent me this.

"From the case details, I understand that you were experiencing issues with the server. Upon investigation, I found that the server load was high due to a high PHP-FPM request for the website. When the limit is hit, the new requests would not be served and would need to wait for existing requests to be completed which would be considered as downtime.

This can be fixed by typically making a change to the php-fpm.conf file, but you should also check for the other possible causes of that error. The typical causes of this error include:
High traffic (concurrent visitors)
Bad scripts or code that leads to slow execution of PHP code
Low settings for the max_children setting in the PHP-FPM Config"


They changed the max_children from 5 to 10, but it's still happening intermittently. Any other thoughts?

Vince
Administrator

42690 Posts

Posted - 12/02/2023 :  10:57:06  
Hi Steven
I hate to say it but it's highly possible that the server is simply overloaded and the host are just clutching at straws for an explanation. I would push them a bit more to investigate.

Vince

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steven vaccaro
Ecommerce Template Guru

USA
1030 Posts

Posted - 12/02/2023 :  12:07:22  
Thanks, Im rather a novice at this. Can you tell me what specifically should I be asking for?

They keep pointing me to this site, https://gtmetrix.com/
And I got a 75-77 grade, so they keep telling me its the poor performance of the website.

Vince
Administrator

42690 Posts

Posted - 12/07/2023 :  09:48:18  
Hi Steven
Could you maybe give us an example of a page that is having problems and I'll take a look.

Vince

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steven vaccaro
Ecommerce Template Guru

USA
1030 Posts

Posted - 12/07/2023 :  11:39:37  
It was all the pages, we noticed it when surfing the admin page or index.

Vince
Administrator

42690 Posts

Posted - 12/13/2023 :  04:25:13  
Hi Steven
The gtmetrix site will look at the format of your web pages to see if it is efficient and these tools can be useful. But your admin pages are nothing to do with the kinds of checks that gtmetrix are doing and if even those pages are slow, it sounds like your server is slow in general. I really, really would push your host to investigate.

Vince

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Click Here for the latest updater

steven vaccaro
Ecommerce Template Guru

USA
1030 Posts

Posted - 12/13/2023 :  06:26:52  
Vince I will ask them to look into it.
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