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 telephone number in customer orders
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ian george
Advanced Member

United Kingdom
325 Posts

Posted - 01/08/2024 :  03:29:58  
hi
is there a switch or a stting etc that make a customer have to include there telephone number in the order

Phil
ECT Moderator

United Kingdom
7668 Posts

Posted - 01/08/2024 :  04:26:41  
Hi Ian,

This usually occurs when customers checkout using PayPal Express.

If you take a look at Vince's post here it should help you - https://www.ecommercetemplates.com/support/topic.asp?TOPIC_ID=112620



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Edited by - Phil on 01/08/2024 06:53:12

ian george
Advanced Member

United Kingdom
325 Posts

Posted - 01/16/2024 :  03:22:55  
Hi

i read the link and am still struggling is this in the ecomerce site or the paypal site


if paypal where dod i find it

i am new to this


ian

Phil
ECT Moderator

United Kingdom
7668 Posts

Posted - 01/16/2024 :  03:55:21  
Hi Ian,
Login to your PayPal account and follow the instructions below

From the top right > account settings > website payments > website preferences > contact phone number

screen shot - https://paste.pics/Q80PE



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ian george
Advanced Member

United Kingdom
325 Posts

Posted - 01/23/2024 :  11:33:51  
Hello

thank you this was helpful and i have resolved the issue but has now thrown another issue up

will post a new post
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