A few weeks back our UPS rates on the cart page started to no longer display negotiated rates. They WERE working correctly, and I have made no changes to the code since then.

We are on 7.6.2

Has there been any update to the software in relation to UPS rates since then?


Our debug shows that we are correctly requesting negotiated rates, but the XML reply shows the exact same rate ($) under negotiated as non negotiated.

We have been trying to sort it out with UPS, but they're struggling to be helpful which seems to be common when we contact them.
Their last response wants to know what API we are using (I assume that's the endpoint URL which I already pulled up for them out of the code) and they also want to know if we're using OAuth. Anybody got any input on those 2 questions?

Hi Graham
In the latest version both the old XML and the new JSON / OAuth API's are integrated, but you do need to re-register. What you'll need to do for the new system is install the latest updater and then go to the UPS Admin registration page and follow the instructions there. But if you can't do that you are using the old, XML integration.

Vince

Click Here for Shopping Cart Software
Click Here to sign up for our newsletter
Click Here for the latest updater

Thanks Vince. Upon further investigation, at least ONE of the rates (International) is returning correctly as negotiated, but the domestic rate we care about is not, so surely the issue is on their end. I'll keep trying to press through with them. Thanks!

This has taken quite some time to get replies from UPS, but I think we may have tracked down the issue.



Excerpt of the Example from UPS:


I modified our inccart.asp to insert this line in the XML as such:


This tweak DID correct the issue of the negotiated rate not bring returned.


All that said, I reverted the code until I can get UPS to tell me what exactly I'm indicating on that XML query ("<CustomerClassification><Code>05</Code></CustomerClassification>") and to ask Vince if this make sense to him and that maybe this needs a bug update?

Hi Graham, I know Vince will need to deal with a response, but I did find this

quote:

---

Are the rates that a customer gets via
the Rating API - Package the same as
the rates they receive at The UPS
Store® locations or UPS Customer
Centers?
The Rating API - Package allows ability to
specify a Customer Classification Code
that determines the Rate returned. Please
refer to the Developer Guide for more
information.

---

in the PDF linked here - https://www.ups.com/assets/resources/webcontent/vi_VN/Developer_APIs_Knowledge_Base.pdf

Then from this page, I get https://developer.ups.com/api/reference?loc=en_US#tag/Rating_other

quote:

---

Customer classification code.
Valid values:00
Rates Associated with Shipper Number01
Daily Rates04
Retail Rates05
Regional Rates06
General List Rates53
Standard List RatesLength is not validated.
If customer classification code is not a valid value please refer to Rate Types Table on page 11.

---

Weird that is shows 5 is retail rates.
Oh and "UPS Third Level Technical Support" WOW! How many levels do they have?

Thanks,
David

Whoever they are, tier 3 if the first one who could actually HELP!

Thanks for pulling that up Dave! How the heck it makes sense to ask for Retail Rates ... at least it worked!

There are these long time in use settings for includes and I'm not sure if this is the same thing.
I expect not.

quote:

---

UPS Options

The way that you deliver your packages to UPS for delivery can affect the total cost of delivering the package. We have set the default as "Customer Counter", though you can change this by setting the following in your vsadmin/includes.asp file . . .

upspickuptype="03"

The code in quotes there would be taken from the following table...

01 - Daily Pickup
03 - Customer Counter
06 - One Time Pickup
07 - On Call Air
19 - Letter Center
20 - Air Service Center

---

I have mine sent to 01

Thanks,
David

It's definitely not that, but I still have heard back from their support people either. It feels like getting answers from UPS tech support can be a bit slow at times. The poor dudes are probably buried.

That said, Vince I don't suppose you've had a chance to look into it? This tweak definitely fixed my issue of negotiated rates not showing up. To be specific, it WAS showing negotiated rates correctly for international shipments, but not US domestic overnight. I would have tested it more, but I didn't know what the implications of setting that indicator were, so I didn't leave it setup. I still haven't heard from UPS to know what that indicator means, so I haven't tried testing further.

- Graham Slaughter

Hi Graham
Well this is a strange one really. In all the time people have been using UPS Negotiated Rates I've never come across that CustomerClassification setting or of anyone needing to set it. Also, as UPS are moving to the new API (and will at some point probably stop supporting the old one) it's going to be irrelevant soon anyway. Would the idea be to just keep on using it if it works for you?

Vince

Click Here for Shopping Cart Software
Click Here to sign up for our newsletter
Click Here for the latest updater

No sweat. I'll just code it back in for our personal installation. I probably wont update beyond 7.6.2 for a year or two unless we have an urgent reason to do so, so this should keep me working until then. I'll let you know if it does anything weird

As a final note here incase anybody ever needs to reference it again.

We finally received a reply from UPS about what that tag indicated:


We applied this hard coded change to our inccart.asp as indicated. This corrected negotiated rates for domestic shipments. UPS rates for international shipments were not effected by this change. Those rates were already returning negotiated correctly anyway. So far it's working great. I'll post here if anything else goes out of whack.