Support for Giropay in Stripe

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jaapg@promanent.com Advanced Member Netherlands 376 Posts	Posted - 06/05/2024 : 06:32:08 We are using Stripe as payment provider for iDeal, Sofort and Bancontact. Untill yesterday we also had Giropay (for Germany) selected in the settings and this worked for our German customers. Since yesterday however this gives an error during checkout on the cart.asp page. The error shown states Giropay is not working. So when I switch Giropay off in the admin section of ECT the connection to Stripe works again. Is this problem already known and what to do about this? Giropay is one of the options for German customers and we would like to continu using this. Greetings, Jaap jaapg@promanent.com Promanent b.v. www.promanent.com \| www.vaarwinkel.nl
Vince Administrator 42688 Posts	Posted - 06/05/2024 : 06:37:13 Hi Jaap Sorry to hear about that but could you let me know the actual wording of the error? I've tried here but don't seem to get the error. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
jaapg@promanent.com Advanced Member Netherlands 376 Posts	Posted - 06/05/2024 : 06:49:43 Hi Vince, Thanks for the swift response. The exact wording is: "The payment method type provided: giropay is invalid. Please ensure the provided type is activated in your dashboard (https://dashboard.stripe.com/account/payments/settings) and your account is enabled for any preview features that you are trying to use. See https://stripe.com/docs/payments/payment-methods/integration-options for supported payment method, currency, and country combinations." This is shown during checkout on the cart step directly after the step were you enter your address. When I check our Stripe account settings it says Suspended for Giropay, but it was working until yesterday and we have not changed anything on our shop site and not in our Stripe account. When I uncheck Giropay in ECT it all works again. Greetings, Jaap jaapg@promanent.com Promanent b.v. www.promanent.com \| www.vaarwinkel.nl
Vince Administrator 42688 Posts	Posted - 06/05/2024 : 08:46:34 Hi Jaap quote: When I check our Stripe account settings it says Suspended for Giropay I think this is the key to this problem and you really need to contact Stripe to see why giropay is suspended. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
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