Hello
customers are saying they are not getting the email to say that the item is coming and the tracking number whwn i say they are shipped and clicjk the email button

which section and page do i need to find and how do i make it work properly

thanks

Hi Ian
The email is set in the ECT Admin -> Email Messages page and the one for the order status is right at the top of the list.
One thing I would try is make sure that the lines in your email are split up. For example, instead of...

This is line one<br>This is line two<br>This is line three

...have...

This is line one<br>
This is line two<br>
This is line three

Vince

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