Hi all,

I lost a 2K CC chargeback dispute with Paypal (Actually the CC Bank/issuer)

Even tho my website terms say all sales final, no returns etc.
All orders are Built to order / Durable goods.
(Supposedly durable goods are not subject to CC Chargebacks, and if that is so I want to implement what I need to achieve this)


For some reason I am losing, in this case they didn't even send the cases back just did the chargeback.

Is there a way to put a box on the Cart page where they have to sign the all sales final box before cart will take orer?
Plus send a screenshot to me of the checked cart page?

Any other ideas?

Merritt

Hi Merritt, it sounds like this may have been a scam and an order placed with a stolen card.
Have you been able to determine that?
Rather than make the changes you are wanting, which I think will not prevent a dispute, it's probably better to enlist some best practices to detect fraud and cancel the order before processing.

Are there any red flags on this order?

Thanks,
David