pauld
Ecommerce Template Expert
USA
513 Posts |
Posted - 02/18/2025 : 08:17:24
We occasionally add abusive buyers to the IP Blocking list in our Cart.
Does a log exist to show the day and time that an IP address was blocked using this feature?
Since most residential IP addresses aren't static, we'd like to trim our block list to include only those addresses with fairly recent purchase attempts.
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dbdave
ECT Moderator
USA
10488 Posts |
Posted - 02/18/2025 : 08:40:13
It would also be great to have a place for a note on why we blocked them.  David
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pauld
Ecommerce Template Expert
USA
513 Posts |
Posted - 02/18/2025 : 08:45:22
Dave, we've been keeping an Excel spreadsheet with the blocked IP, date blocked, order number, customer name, and our comments.
Some of those comments - including records of profane things said by some buyers - might be better kept on an internal spreadsheet. :-(
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dbdave
ECT Moderator
USA
10488 Posts |
Posted - 02/18/2025 : 09:32:10
Our database is loaded with foul language. We sell fantasy football trophies and nothing beats those guys when it comes to foul language...  David
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pauld
Ecommerce Template Expert
USA
513 Posts |
Posted - 02/18/2025 : 09:51:03
Some of our buyers have sewage backing up into the house.
Most are plumbers who spend all day talking to people who have sewage backing up into the house.
I'd take our buyers over fantasy football fanatics any day. :-)
ETA: last month we had a buyer who was so intoxicated that he interrupted my question and said, "man, are you REAL or are you AI?"
I'd never heard that before.
Edited by - pauld on 02/18/2025 10:00:54
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dbdave
ECT Moderator
USA
10488 Posts |
Posted - 02/18/2025 : 10:11:48
 Good stuff Paul...
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steven vaccaro
Ecommerce Template Guru
USA
1080 Posts |
Posted - 02/20/2025 : 07:09:35
Dave, notes on ip blocks and hidden notes for products would be great.
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dbdave
ECT Moderator
USA
10488 Posts |
Posted - 02/20/2025 : 09:17:25
quote: hidden notes for products
On my store, we use one of the custom fields for that... You can add as many as you like. David
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steven vaccaro
Ecommerce Template Guru
USA
1080 Posts |
Posted - 03/06/2025 : 19:27:38
Dave I looked and couldn't find too much info out how to add a custom field. Id like to add a notes field in the product details page and maybe in the blocked ip page.
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Phil
ECT Moderator
United Kingdom
7735 Posts |
Posted - 03/07/2025 : 02:03:24
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steven vaccaro
Ecommerce Template Guru
USA
1080 Posts |
Posted - 03/12/2025 : 06:10:21
Another nice feature would be the date the block was added. for example a customer emailed me that he was blocked. it was auto blocked by the settings. I couldnt find his ip. so I had to unblock several to get him back in to the site.
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