Hello,

For the past week, all of our UPS Ground orders have had the same shipping price, 14.98. I can't tell where this problem is originating from, I've cross-referenced with Worldship rates and those seem to be correct, all of them not costing 14.98.

It's possible that this is a conversation to be had with our rep, but I just wanted to see if there was any insight or advice here with this weird issue.

Thanks,
Mike

I just wanted to add a correction, this is not ALL of the UPS Ground orders, but a decent amount of them. This may just be chalked up to weird rate fluctuations between different applications, so we may just be overanalyzing.

Thanks,
Mike

Hi Mike
One possibility to get more information is to go to the ECT Admin -> Main Settings page and under Store Settings check the Enable Logging option. Then try a test order with the address details of one of your orders that you think has incorrect shipping. Then turn logging off again and on the ECT Admin -> Dashboard page click on Activity Log and you should get the request / response there for the transaction. You can send that to your rep to ask them if that is the rate you should be getting for those details.

Vince

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Hey Vince,

Thank you for that, that may have been exactly what I was looking for!

Thanks,
Mike