We are now using First Data Payeezy SIM method using the following line in includes.php

$authnetemulateurl="https://checkout.globalgatewaye4.firstdata.com/payment";

We want to switch to Authorize.net AIM method and set up our account a few weeks ago but cannot get it to work. Is there something we are supposed to add to the includes.php file to direct the server to the new authorize.net account?

Here's our latest error when making an actual order (Not in test mode) using authorize.net:

"I'm sorry, there was a problem with your transaction.
Transaction Result(38) The Global Payment System identification numbers are incorrect. Call Merchant Service Provider."

We created and copied exactly the Login ID and Transaction Key from the authorize.net site.

Do we add any Response/Receipt or Relay/Response url's in authorize.net site setup like thanks.php or wpconfirm.php?

Thanks.

Hi Bob

You'll need to remove that line from includes.php and then follow the help here for AIM

https://www.ecommercetemplates.com/phphelp/ecommplus/authorizenet.asp

Andy

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I did all that. Still doesn't work. Do I need to have a response/relay url(s) in authorize.net? ECT instructions don't say any thing about it.

No, you would only need that for auth.net (SIM). What error do you get?

Andy

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ERROR:

"I'm sorry, there was a problem with your transaction.
Transaction Result(38) The Global Payment System identification numbers are incorrect. Call Merchant Service Provider."

Have a look at the authorize.net support post here https://community.developer.authorize.net/t5/Integration-and-Testing/Transaction-error-response-2-reason-38/td-p/12558 - it sounds like a problem with Global Payments and something they can sort out for you.

Andy

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Anyone thinking of getting an authorize.net./Powerpay merchant account just be forewarned that we have been trying for three weeks now and still cannot get the system to work. Seems to be more of a PowerPay issue at this point.

We've been using PowerPay (previously e-onlinedata) for over ten years and I think it's quite a popular combination. Do you know what the problem is they're they are trying to fix?

Andy

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Just a communication problem. They have no accurate records of previous calls. Nothing to do with ECT. Just wanted to make sure I had my includes correct. Thanks for the help.

PowerPay activated but new error message

I'm sorry, there was a problem with your transaction.
Transaction Result Invalid response: You are being redirected.

Hi can you try getting a new transaction key in the authorize.net control panel be sure to check the box disable old key, you will need to paste the new key into the payment provider screen for authorize.net in your store. Best to copy and paste to avoid typos.

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Finally have it straightened out. After setting up authorize.net account and then setting up PowerPay account then you have to provide authorize.net with PowerPay bank information, Merchant id and Payment Platform info. It is secure info that you have to call in to authorize.net.

What a process. 3 weeks! But up and running now. Thanks.

Glad you were able to sort it out and are up and running with the new payment provider.

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I spoke too soon. After I ran my first purchase using my credit card it was declined because authorize.net said that the AVS (Address Verification Service) didn't jive with the zip code that my Bank America has. I have lived at my address for 20 years using the same address and zip code. They said I needed to contact my bank and straighten out the AVS stuff. And this is my FIRST order! Then there was a second order from a regular customer after my order that also failed.

They said that I could remove the AVS from our account but that they wouldn't recommend it. I'm pretty relentless but am ready to throw in the towel and abandon authorize.net and go back to First Data.

Am I the only one who has experienced these issues?

Hi Bob

If you have the same set up as we do you can fine tune the AVS settings in your authorize.net account. It shouldn't be a question of turning it on or off but rather tweaking the settings so you decide when an order will fail. For example you can say that if the address matches but the zip fails authorize the order but send an email warning notification. I've found auth.net support pretty good and I'm sure they can walk you though that but if you have any questions, we're happy to answer them here.

Andy

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Can you tell me what settings ECT uses for address verification or any guidelines that would be reasonable?

Also, I guess I just don't understand how my zip would fail if I've been at the same address and zip for over 20 years and use my Visa several times a week all over without a problem. Now, for the first time in 20 years my card fails on my first order using authorize.net. Just doesn't make any sense to me. Can you help explain? Authorize.net just repeats to me the same thing over and over... "that I need to check with my bank". How can we sell products if many of our customers have to "Check with their bank"?

My understanding is that the address you enter on your site has to match exactly with the address your bank has on record so in this case there may be some discrepancy between the two. If you can check with the bank the exact address they have for the card you are testing with it may shed some light on why it failed. If they are exactly the same then I would take that up with authorize.net.

Thinking about it we are signed up to authorize.net Fraud Detection Service (FDS) so maybe we have extra AVS settings but I'll send you an email rather than post here.

Andy

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OK. I'll use your settings and see how it goes. I'll also check my bank address on file. Thanks for all the help with this.

From reading this post, it looks like Bob88 was able to integrate with Payeezy..?

If so, I would love to get some detailed info of how that was done. I've been trying to integrate with Payeezy for a very long time now.

Thanks

I'm not sure if Bob got it working. Hopefully he can let us know.

Andy

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