Running 6.6.2, Ask a question doesn't populate with the customer's email. Reply sends the email to our store's main email instead of the customer's. Our developer changed the email to his temporarily and had the same problem, so it's not our email client.

Hi

I just tried it on the site in your forum profile. Did you get the email and can you try replying?

Andy

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Andy: got your email but reply goes back to us. Your email is not there.

That's unusual then. Are you using any special mail related settings like PHPmailer for example in includes.php?

Andy

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I've just sent you a test ask a question Paul - could you please try and reply to it and let me know the outcome please?



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This seems to be fixed now.
Just in case anybody else encounters this issue I removed the following line from the vsadmin/includes.php

$customheaders = "MIME-Version: 1.0\r\nFrom: %from%\r\nContent-type: text/html; charset=iso-8859-1\r\n";



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Our customer is having the same issue ... their email address from the main store settings appears in BOTH the from and to fields, and when they hit reply, their email address goes into the "To:" field instead of the customers email address.

I tested the function on several other of our sites, and it DID work as it should, but when I sent them another test, their email address went into the "To:" field instead of mine.

What's even stranger is that we BOTH use godaddy email services but the sites are hosted at hostek, so why they have the problem but I don't is an even greater mystery.

I also check their includes file for the $customheaders line, but it is not in there.

Any suggestions on how to further troubleshoot this? They get a LOT of traffic and questions, so I'd like to save them the frustration if possible.

Thanks!

Tim Gorski

Hi Tim, have you tried updating email a friend file, I've noticed that sometimes that file gets overlooked by some when applying the updater.

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Thanks for the reply, Sinbad ... we updated to 6.7.3 about a month ago and I verified the emailfriend.php was also updated.

Tim Gorski

AHHHH ... I just verified ONE major difference between our setup and theirs: I use Outlook as an email client, yet the customer is managing their email through the godaddy control panel ... that would explain why the script doesn't work.

Any suggestions?

Tim Gorski

Hi I think that is the problem here, to troubleshoot it you would have to login to their email and hit reply on ask a question that will confirm if its the issue.

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FYI Sinbad: I tested the Ask a Question link from my godaddy email client and it worked as it should, so I'm going to have to find out EXACTLY whether our client is clicking the reply button or not.

Thought you's want to know ...

Tim Gorski