Jennye
Ecommerce Template Expert
USA
752 Posts Pre-sales questions only (More Details...)
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 Posted - 10/02/2017 : 13:57:17
I see a little question mark in the front of some of my categories in the drop down menu. What does this mean?
Jennye
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Sinbad
ECT Moderator
USA
65937 Posts |
Posted - 10/02/2017 : 15:36:23
Hi Jennye, it sounds like a characters set issue. when you view the admin page source you should see somthing like <meta http-equiv="Content-Type" content="text/html; charset=utf-8"/> can you let us know. Also let us know if there is anything in the vsadmin/includes to define the charset. Winners never quit, quitters never win CSS and Responsive DesignsUser Manual for Ecommerce Templates |
Jennye
Ecommerce Template Expert
USA
752 Posts Pre-sales questions only (More Details...)
|
Posted - 10/02/2017 : 15:40:33
If I understood one word of what you were saying, I would be happy to take a look. But since I don't have a clue, I can't. Where might I find the code you are talking about?  Jennye |
Sinbad
ECT Moderator
USA
65937 Posts |
Posted - 10/02/2017 : 15:48:13
Hi when you are on the page in the product list page in the admin, right click and select view page source, then near the top you should see <meta http-equiv="Content-Type" content="text/html; charset=utf-8"/> Also if you can do the same for one of the product pages on the front end and let us know the charset for the frontend. Winners never quit, quitters never win CSS and Responsive DesignsUser Manual for Ecommerce Templates |
Jennye
Ecommerce Template Expert
USA
752 Posts Pre-sales questions only (More Details...)
|
Posted - 10/02/2017 : 15:51:13
On the products admin page this is at the top:
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"/>
I swear I didn't change anything this time...I didn't know where to change it...at least I don't think that I did!
Jennye
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Andy
ECT Moderator
95440 Posts |
Posted - 10/03/2017 : 00:17:35
On the site located at /New Store/ you have this on all the store pages near the top of the code <meta http-equiv="Content-Type" content="text/html; charset=utf-8" /> can you change that to <meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"/> It's not something you have changed but an original setting in the template. Andy Please feel free to review / rate our software |
Jennye
Ecommerce Template Expert
USA
752 Posts Pre-sales questions only (More Details...)
|
Posted - 10/03/2017 : 06:30:48
I changed all the store pages as you instructed, however, it did not fix the problem. I am on the Admin Products page and the little question marks show there in the drop down area which starts All Categories.
So I opened the Admin Products page and this is what is at the top of that page:
<meta http-equiv="Content-Type" content="text/html; charset=<?php print $adminencoding ?>"/>
There is also a little popup at the end which says to remove the / as this element is not allowed to be self-closing.
I'm not changing another thing until I hear from you.
Jennye
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Andy
ECT Moderator
95440 Posts |
Posted - 10/03/2017 : 07:29:18
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Jennye
Ecommerce Template Expert
USA
752 Posts Pre-sales questions only (More Details...)
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Posted - 10/03/2017 : 11:27:22
http://www.Yourdomain.com/New%20Store/vsadmin/adminprods.php
Jennye
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Andy
ECT Moderator
95440 Posts |
Posted - 10/04/2017 : 00:17:21
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Phil
ECT Moderator
United Kingdom
7687 Posts |
Posted - 10/04/2017 : 01:03:09
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Jennye
Ecommerce Template Expert
USA
752 Posts Pre-sales questions only (More Details...)
|
Posted - 10/04/2017 : 06:31:50
To answer Andy, yes the original store is running off the same database and yes the little diamonds with questions marks show up there too.
To answer Phil, I'm a little nervous about adding that to the vsadmin/includes.php file, but I'll give it a go now that I have several backups...
Jennye
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Jennye
Ecommerce Template Expert
USA
752 Posts Pre-sales questions only (More Details...)
|
Posted - 10/04/2017 : 06:37:10
Well that changed the little diamonds with question marks to >. I think this is supposed to designate those categories that have products? The home categories don't have that > next to them.
Jennye
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Phil
ECT Moderator
United Kingdom
7687 Posts |
Posted - 10/04/2017 : 06:39:49
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Jennye
Ecommerce Template Expert
USA
752 Posts Pre-sales questions only (More Details...)
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Posted - 10/04/2017 : 06:44:26
I'm just thrilled I was able to make a change in the dreaded "includes" file and not have the center section of the design drop down! I love that Notepad++ and use it to make any changes to the vsadmin file. Whew what a relief! Thank you so much for your help Phil.
Jennye
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dbdave
ECT Moderator
USA
10430 Posts |
Posted - 10/04/2017 : 06:49:36
Actually you need to check one more thing, or you will most certainly have a major headache later down the road. The front end and back end of your store need to be using the same character set. Earlier in this thread, you made a change to the front end and you need to check that. Now that the admin is on utf-8 you need to be sure the front end (all website pages) have that same character set. Andy asked you to change the following and you said you did. If so, put that back. quote:
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
can you change that to
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"/>
You want to be using <meta http-equiv="Content-Type" content="text/html; charset=utf-8" /> David ECT Power User 
Edited by - dbdave on 10/04/2017 06:50:17
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Jennye
Ecommerce Template Expert
USA
752 Posts Pre-sales questions only (More Details...)
|
Posted - 10/04/2017 : 06:51:19
Ain't nuthin' every easy? I'll get it done. I did wonder about that, but the includes file terrifies me, so I don't make any changes until I get the okay from one of you.  Jennye |
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Product Categories in VSAdmin
