Tracking numbers not "sticking" in 6.8.1

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Roger Advanced Member 342 Posts	Posted - 10/05/2017 : 13:13:31 I'm having multiple issues with this update, the most critical of which is that tracking numbers do not show up once entered. Once the tracking number is entered and the Update has been clicked, a revisit of the order shows no tracking number. The other issues will be treated later since they're not as consequential. Thanks, Roger
Roger Advanced Member 342 Posts	Posted - 10/05/2017 : 13:26:08 Just found the previous thread on this, but that solution doesn't work (hitting return or enter once the tracking number is inserted in the field). Roger
Sinbad ECT Moderator USA 65937 Posts	Posted - 10/05/2017 : 14:03:57 Hi Roger, did you download the hotfix and apply to the site? Winners never quit, quitters never win CSS and Responsive Designs User Manual for Ecommerce Templates
Roger Advanced Member 342 Posts	Posted - 10/05/2017 : 14:08:16 Guess I missed something. What hotfix? Thanks, Roger
Sinbad ECT Moderator USA 65937 Posts	Posted - 10/05/2017 : 14:30:27 Hi Roger, the one released on 10/3 https://www.ecommercetemplates.com/support/topic.asp?TOPIC_ID=108657 Winners never quit, quitters never win CSS and Responsive Designs User Manual for Ecommerce Templates
Roger Advanced Member 342 Posts	Posted - 10/05/2017 : 14:39:50 Hi Andy, downloaded and applied the latest updater just now...no difference. The updater is dated 6 days ago. Don't see one dated 10-3. Roger
Sinbad ECT Moderator USA 65937 Posts	Posted - 10/05/2017 : 14:44:32 Hi Roger, I'm escalating this to the developer to followup with you, please subscribe to this post to receive notification of replies if you have not done so already. Winners never quit, quitters never win CSS and Responsive Designs User Manual for Ecommerce Templates
Roger Advanced Member 342 Posts	Posted - 10/05/2017 : 14:45:35 Thanks Andy. Subscribed. Roger
Roger Advanced Member 342 Posts	Posted - 10/05/2017 : 19:18:35 Sorry Sinbad. Wasn’t paying attention- thought you were Andy. Roger
Andy ECT Moderator 95440 Posts	Posted - 10/06/2017 : 00:14:27 Can you send me on your control panel details so I can try it here? Which browser were you using by the way? It shouldn't make a difference but just to be 100% sure. Andy Please feel free to review / rate our software
Roger Advanced Member 342 Posts	Posted - 10/06/2017 : 06:30:41 Sent just now. Thanks, Roger
Andy ECT Moderator 95440 Posts	Posted - 10/06/2017 : 06:45:33 I just tried adding a invoice number on your site and it worked fine for me. When you click in the field it should show a red border. when hit the return key it will change to green - can you check that for me? Andy Please feel free to review / rate our software
Roger Advanced Member 342 Posts	Posted - 10/06/2017 : 07:06:44 Hi Andy, that is what it has been doing. The problem is the number is not there when you go back to the order after updating and closing it. Just to be clear, we’re talking about the tracking number. Roger
Andy ECT Moderator 95440 Posts	Posted - 10/06/2017 : 07:09:01 Can you check order number 9072 - that's the one I tested with and removed the number once I was done but have put it back for you to see. Andy Please feel free to review / rate our software
Roger Advanced Member 342 Posts	Posted - 10/06/2017 : 07:09:49 Missed your question on the browsers; I’ve tried it in Chrome, Edge and, I think, Fire Fox. Roger
Roger Advanced Member 342 Posts	Posted - 10/06/2017 : 07:13:24 Just looked using Safari, no number there. Roger
Andy ECT Moderator 95440 Posts	Posted - 10/06/2017 : 07:15:31 Sorry, I had added an invoice number, have now added the tracking number. Andy Please feel free to review / rate our software
Roger Advanced Member 342 Posts	Posted - 10/06/2017 : 08:26:11 Hi Andy, seeing numbers in tracking field for 9072 now (123). Is it clear to go ahead and re-enter the tracking numbers for this week? Thanks, Roger
Roger Advanced Member 342 Posts	Posted - 10/06/2017 : 08:29:10 Sorry, posted same twice. Edited by - Roger on 10/06/2017 08:30:13
Andy ECT Moderator 95440 Posts	Posted - 10/06/2017 : 08:39:04 Sure, just make sure the field border changes to green after entering. Andy Please feel free to review / rate our software
Roger Advanced Member 342 Posts	Posted - 10/06/2017 : 08:52:39 Hi Andy, this is still not working (at least the way it did before the update). I entered a tracking number for 9023 just now, made sure the border changed from red, changed the status to shipped and updated. Just went back to the order and no tracking number is in the field. Is it supposed to disappear and no longer show? The tracking number field is really important to the way we do things. Thanks, Roger
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