I just tried it again on your site. Enter the tracking number and then hit the return key, the border should then show green (the page won't refresh) Then if you need to change the status do that next and click the update button (which will update the status but won't have any affect on anything in the tracking field).

Andy

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That's what I have been doing all along since reading the other thread on the subject. I have tried it several times, entering the tracking number, hitting enter, making sure the border color has changed, then moving to the status field to make the change, and hitting update. Still, there is no number in the field when I return to the order.

Just so you know, if I only enter a tracking number and do nothing else to the order, ie. change the status, no update button appears anywhere on the order page and it's impossible to get out of the order screen without using the back button. So you have to change the status or make some other change on the order for an update button to show up.

Roger

After you change the tracking number (and it's gone green) you can use the buttons at the top of the page, Previous / Next / orders to change screen, you don't need to use the back button.

Andy

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Tracking numbers are staying put now. Thanks.

Roger

This is still not working well. I have done several of these today, and each time I had to enter the tracking number, hit enter several times to get the green border; if I do anything after that, ie. change the status of the order and update, the tracking number disappears. I'm having to double and triple check orders to be sure the tracking number has stayed put.

Roger

It appears that any change to the order once the process of entering the tracking number and hitting enter (until the border turns green) causes the tracking number to disappear. This happens if it is tried on the same edit event with the tracking number entry, or on a subsequent visit to the order for any update.

Roger

Perhaps as a workaround, until this is resolved, you can enter the tracking number on the orders page there on the right. Change the drop down the tracking number and you can enter it there and click update.

David
ECT Power User

Hi David, For now I’m making the tracking number entry after I have changed the status to shipped and updated the order. Once the status is updated I can revisit the order and put in the tracking number. It stays there as long as nothing else is done to the order afterwards. So far haven’t attempted to see what happens if the customer tries to track it.
Thanks for your input.

Roger

Just tried tracking a customer order from the Order Status link, works fine, no problem and everything stayed put on the order in admin.

Roger

So my last post is not misconstrued, this is still a problem that needs to be fixed as far as I'm concerned.

Thanks,

Roger

Hi Guys,

running the latest version (downloaded a couple of days ago) incorders.asp 6/10/2017 6:22pm

I have exactly the same issue as Roger, tracking numbers disappear.

Enter order in admin, add the tracking number (turns green after ENTER) and change 'in production' to 'shipped' and click 'update'

return to order and the tracking number is missing and never gets into the email sent to the customer.

My shipping method is 'other' but I tried Australia Post as well, same problem.

cheers
Ross


Ross Fraser
ross@chain-me-up.com.au
https://www.chain-me-up.com.au

We should have a fix for that shortly, sorry for any hassles there.

Andy

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That has now been addressed in the latest hotfix https://www.ecommercetemplates.com/support/topic.asp?TOPIC_ID=108657

Andy

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Thanks guys, works great now.

Roger

The Hot Fix states the file vsadmin/inc/incsv.asp is effected however that is not a file in the "admin/inc/" folder.

Would you please clarify? Thank you.

Charles

Hi Charles

The inccsv.asp file is in the vsadmin/inc folder but that's related to a new mini feature

quote:

---

The CSV update utility will now list the product id's that are missing when this is the case. Previously only the number of missing product id's would be reported.

---

Andy

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I just figured it out Andy. Thanks. On the Hot Fix page it read /incsv" and it chould be "inccsv" a "c" was missing. All good now.