My client is alarmed by a strange transaction that occurred recently.

Capita360 (aka PayPoint) notified him that payment had been taken for an order, but there was no order confirmation email from ECT. Looking at the order in Admin panel, the AVS column was blank and the order marked as unauthorised.

Could any one explain how this could happen, i.e., payment taken but the order still marked as unauthorised?

Thanks,
Tim

Hi Tim, the first thing would be to check that things are setup correctly especially the note about SSL even if they have been using it for a while https://www.ecommercetemplates.com/phphelp/ecommplus/paypoint.asp

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Thanks Sinbad.

"Callback URL on SSL Transaction" was set to No, so I've changed it to Yes. This site has been live since April 2016 with SSL set to NO and I think it's the first time we've seen this particular glitch. I'll get the customer to monitor.

All the best,
Tim