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 ASP (Windows server) versions
 admin generated nav links don't work after updater
Author « Topic »  

screek
New Member

USA
62 Posts

Pre-sales questions only
(More Details...)

Posted - 10/16/2017 :  13:20:41  
Any static page link works but none of the top or side nav links work that come from the database. For example, if I click on STORE in the top nav, I used to be taken to https://saverinecreek.com/products.asp. If I clicked on Bracelets, it took me to https://www.saverinecreek.com/products.asp?cat=Bracelets.

Now I get the error: Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator to inform of the time the error occurred and of anything you might have done that may have caused the error. More information about this error may be available in the server error log.

Same thing happens when I try to search from the top field or if I try to use the advanced search page.

Yikes.

Sinbad
ECT Moderator

USA
65937 Posts

Posted - 10/16/2017 :  14:01:26  
Hi screek, the error is a generic message you can see more detailed error that would provider more information such as script page or line number. To enable detail error you'll need to upload a web.config file as outilined here https://www.godaddy.com/help/get-detailed-errors-windows-3430 . Since the error appears to only be affecting the products and search page try recreating the pages from a working page.

1. download categories.asp from the server
2. Open in your text editor
3. Save as products.asp
4. change the following line from
<!--#include file="vsadmin/inc/inccategories.asp"-->
to
<!--#include file="vsadmin/inc/incproducts.asp"-->
5. save products.asp again and upload to the server.

Repeat above to create search page changing the include from
<!--#include file="vsadmin/inc/inccategories.asp"-->
to
<!--#include file="vsadmin/inc/incsearch.asp"-->






Winners never quit, quitters never win
CSS and Responsive Designs
User Manual for Ecommerce Templates

screek
New Member

USA
62 Posts

Pre-sales questions only
(More Details...)

Posted - 10/16/2017 :  14:22:18  
My IIS is 8 and the instructions you gave me go to 7 but I did find out how to do it for 8.

When I click on the STORE link I get this error:
Active Server Pages error 'ASP 0126'
Include file not found
/vsadmin/inc/incproducts.asp, line 544
The include file 'incproductbody.asp' was not found.

When I look for something in search, I get:
Active Server Pages error 'ASP 0126'
Include file not found
/vsadmin/inc/incsearch.asp, line 366
The include file 'incproductbody.asp' was not found.

I did what you suggested with search.asp and products.asp and it made no difference.

Edited by - screek on 10/16/2017 14:33:05

Sinbad
ECT Moderator

USA
65937 Posts

Posted - 10/16/2017 :  14:35:46  
Hi the error indicates that not all the inc files from the updater made it over to the server can you try uploading the vsadmin files from the updater package again.
quote:
The include file 'incproductbody.asp' was not found.


Winners never quit, quitters never win
CSS and Responsive Designs
User Manual for Ecommerce Templates

screek
New Member

USA
62 Posts

Pre-sales questions only
(More Details...)

Posted - 10/16/2017 :  14:46:46  
Uploading the updater vsadmin folder did the trick. Saved me again.

I've kept my instructions on debugging for future use. Thanks so much.
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