Client Login Admin Issue

Author	« Topic »
tmdaslide Advanced Member USA 388 Posts Pre-sales questions only (More Details...)	Posted - 10/29/2017 : 21:28:14 I cannot login to a client's account via the Client Login Administration. Is this a known bug or is their a new setting for this to be enabled?
Andy ECT Moderator 95440 Posts	Posted - 10/30/2017 : 00:45:23 Hi It works fine here and we haven't had any reports of problems. There aren't any special settings. Are you getting an error of any sort or does the cart just show as not logged in? Andy Please feel free to review / rate our software
tmdaslide Advanced Member USA 388 Posts Pre-sales questions only (More Details...)	Posted - 10/30/2017 : 06:09:28 Thanks for confirming. It shows as not logged in. Do you know ifthe 100mc Client CSV Data Utility cause this? Something else?
Andy ECT Moderator 95440 Posts	Posted - 10/30/2017 : 07:51:27 I haven't heard of any conflicts with Mods either - can you check the URL in the address bar of the admin and cart page to make sure they are both using (or both not using) "www"? Andy Please feel free to review / rate our software
tmdaslide Advanced Member USA 388 Posts Pre-sales questions only (More Details...)	Posted - 10/30/2017 : 07:59:14 Both are using "www". Interestingly, I just tried logging into my test account. It says 'Login successful' after login, but says 'not logged in' on the cart page nor the mini-cart. I wonder how many sales we've lost if customers can't login.
Andy ECT Moderator 95440 Posts	Posted - 10/30/2017 : 08:12:34 What's the URL and is it possible for me to create an account to see what's happening? Andy Please feel free to review / rate our software
tmdaslide Advanced Member USA 388 Posts Pre-sales questions only (More Details...)	Posted - 10/30/2017 : 08:45:54 slidewright.com Yes, you should be able to create an account. Thanks for looking into this issue.
Andy ECT Moderator 95440 Posts	Posted - 10/30/2017 : 09:00:04 A couple of problem there. First of all I see this message which would be the cause of the problem The PHP session has not been started. This can cause problems with the shopping cart function. For help please go to https://www.ecommercetemplates.com/support/ That probably means that your cart.php page code doesn't start like this as it should <?php session_cache_limiter('none'); session_start(); ob_start(); ?><html> It also seems that the contents of ectcart.css have been deleted and that's causing real layout issues. Andy Please feel free to review / rate our software
tmdaslide Advanced Member USA 388 Posts Pre-sales questions only (More Details...)	Posted - 10/30/2017 : 09:15:17 Weird that the ectcart.css content has been deleted. I re-uploaded latest from updater. Cart.php: <?php $GLOBALS['ectcartpage']='cart'; require('./wp-blog-header.php'); get_header(); ?> <div class="main_contain"> <div class="left_contain"> <?php get_sidebar( 'left' );?> </div> </div> <div class="listing_main"> <div class="main listing_contain_menu"> <div class="body_contain"> <div class="main_contain"> <div class="listing_middle_main"> <div class="middle_contain"> <div class="middle_contain_main"> <!-- #BeginEditable "body" --> <div class="middle_contain_top"> <h1>Shopping Cart</h1> <div class="middle_product"> <?php include "vsadmin/inc/inccart.php";?> <div class="clear"></div> </div> </div><!-- #EndEditable --> <div class="mid_contain_bottom"> </div> </div> </div> <div class="right_contain"> <?php get_sidebar( 'right' );?> </div> </div> <div class="clear"></div> </div> <div class="manufacturers_contain"> <?php get_sidebar( 'bottom' );?> </div> </div> </div> </div> <?php get_footer(); ?>
Andy ECT Moderator 95440 Posts	Posted - 10/30/2017 : 09:20:41 What about header.php - how does that file start? Andy Please feel free to review / rate our software
tmdaslide Advanced Member USA 388 Posts Pre-sales questions only (More Details...)	Posted - 10/30/2017 : 09:27:13 <?php session_cache_limiter('none'); // session_start(); ob_start(); include "vsadmin/db_conn_open.php"; include "vsadmin/inc/languagefile.php"; include "vsadmin/includes.php"; include "vsadmin/inc/incfunctions.php"; include "vsadmin/inc/metainfo.php"; ?><!DOCTYPE html><html lang="en"> <head> This has worked fine in the past with these files AFAIK. I just noticed this issue recently.
Andy ECT Moderator 95440 Posts	Posted - 10/30/2017 : 09:30:49 You need to remove that spacing so it's like this and without the session start commented out <?php session_cache_limiter('none'); session_start(); ob_start(); include "vsadmin/db_conn_open.php"; include "vsadmin/inc/languagefile.php"; include "vsadmin/includes.php"; include "vsadmin/inc/incfunctions.php"; include "vsadmin/inc/metainfo.php"; ?><!DOCTYPE html><html lang="en"> <head> Andy Please feel free to review / rate our software
tmdaslide Advanced Member USA 388 Posts Pre-sales questions only (More Details...)	Posted - 10/30/2017 : 09:44:23 Thanks Andy. It looks to be resolved. I'm now wondering why this worked before, the ectcart.css file was empty and what other issues are pending.
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