an error message

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mgdiaz Advanced Member Spain 153 Posts Pre-sales questions only (More Details...)	Posted - 11/09/2017 : 07:14:34 Hi, There is an error message at the end of the thank you page and I don't know what it is. The page is: https://www.galaxylense.com/thanks.php Thanks in advance, Gaby www.gabydiaz.com Gaby Díaz Online Business...That's my passion! www.gabydiaz.com
Andy ECT Moderator 95440 Posts	Posted - 11/09/2017 : 07:23:39 Hi Gaby Can you let us know the error you see as it doesn't appear when viewing the page directly? Andy Please feel free to review / rate our software
mgdiaz Advanced Member Spain 153 Posts Pre-sales questions only (More Details...)	Posted - 11/09/2017 : 07:52:31 Hi Andy, Just under the second big image on the center, there is a text (it is there): *********** Sorry, there seemed to be an error ! If you need any help with your purchase, then please be sure to contact us. Continue Shopping ***************** Regards, Gaby Gaby Díaz Online Business...That's my passion! www.gabydiaz.com
Andy ECT Moderator 95440 Posts	Posted - 11/09/2017 : 08:02:14 That's the message you will get when you open thnaks.php without going through an order. If you go through the cart and finish the order that will be replaced by an order summary - can you check that is happening? Andy Please feel free to review / rate our software
mgdiaz Advanced Member Spain 153 Posts Pre-sales questions only (More Details...)	Posted - 11/09/2017 : 08:19:54 Hi Andy, But, that's the thing, this message appears even after buying something. This is the message: ******************** Sorry, there seemed to be an error ! If you need any help with your purchase, then please be sure to contact us. Identity token for PayPal Payment Data Transfer (PDT) not set. Continue Shopping ******************** For the paypal, I went into the paypal account and got a identity token following the instructions on the page: https://developer.paypal.com/docs/classic/paypal-payments-standard/integration-guide/paymentdatatransfer/ Then, I copied it on the paypal provider. Hope this works. But, for the first error message, I don't know what it is. Regards, Gaby Gaby Díaz Online Business...That's my passion! www.gabydiaz.com Edited by - mgdiaz on 11/09/2017 08:21:16
Andy ECT Moderator 95440 Posts	Posted - 11/09/2017 : 08:44:13 Can you check you have these steps completed https://www.ecommercetemplates.com/phphelp/ecommplus/paypal.asp - specifically Auto Return and PDT ON The Identity Token field is optional and is used if you want customers to be automatically returned to your store following payment through PayPal. To enable this feature go to Profile > Selling Options > Website Payment Preferences and set the following Auto Return - On Return URL - http://www.yourstoreurl.com/thanks.php Payment Data Transfer - On Andy Please feel free to review / rate our software
mgdiaz Advanced Member Spain 153 Posts Pre-sales questions only (More Details...)	Posted - 11/09/2017 : 09:35:42 Hi Andy, Thanks for your instructions, but in the previous message I told you that I have already done it. My questions still remains without answer and it is the reason I opened this thread. Why there is an error message from your template? This error message, I think, does not belong to paypal. ************ Sorry, there seemed to be an error ! If you need any help with your purchase, then please be sure to contact us. ******************* Thanks in advance, Gaby Gaby Díaz Online Business...That's my passion! www.gabydiaz.com Edited by - mgdiaz on 11/09/2017 09:36:28
Andy ECT Moderator 95440 Posts	Posted - 11/09/2017 : 10:05:12 Sorry, I wasn't clear - if you have entered the identity token can you also make sure that you have Auto Return set to ON (as well as turning PDT on). Andy Please feel free to review / rate our software
mgdiaz Advanced Member Spain 153 Posts Pre-sales questions only (More Details...)	Posted - 11/09/2017 : 12:10:40 Hi, Yes, it is on. I did this: Log in to your PayPal account. In your Profile, choose My Selling Tools on the left. Click Update for Website Preferences. In Auto Return for Website Payments, click the On option. For the return URL, enter the URL on your site that will receive the transaction ID posted by PayPal after a customer payment. In Payment Data Transfer, click the On option. Click Save. Repeat steps 2 and 3. To view your PDT identity token, scroll down to the Payment Data Transfer section on the page. Gaby Gaby Díaz Online Business...That's my passion! www.gabydiaz.com
Sinbad ECT Moderator USA 65937 Posts	Posted - 11/09/2017 : 13:05:09 Hi Gaby the message does indicate that its the identity token, can you try resetting the token perhaps there is a empty space in the front or the back of the token. login to Paypal and copy the token then try pasting it in the admin again making sure there is no empty space in front. quote: Identity token for PayPal Payment Data Transfer (PDT) not set. Winners never quit, quitters never win CSS and Responsive Designs User Manual for Ecommerce Templates
mgdiaz Advanced Member Spain 153 Posts Pre-sales questions only (More Details...)	Posted - 11/09/2017 : 15:29:52 Hi Andy, I did all that. And now I get an error 4003! Tomorrow I will try again to solve this puzzle. I live in Spain, my client lives in USA, puff! Regards, Gaby Gaby Díaz Online Business...That's my passion! www.gabydiaz.com
Andy ECT Moderator 95440 Posts	Posted - 11/09/2017 : 23:46:35 Would you like to send me an email with the control panel details and I can at least check what you have there? Andy Please feel free to review / rate our software
mgdiaz Advanced Member Spain 153 Posts Pre-sales questions only (More Details...)	Posted - 11/13/2017 : 14:32:01 Hi, I reset the identidy token and now it is working fine, but... The message from Paypal is this: "Thank you for your order!<br /><br />Your order has been approved by PayPal with a status of "Pending". We will be in touch as soon as the funds have cleared" Where can I edit this message and delete this br code? Thanks in advance, Gaby Gaby Díaz Online Business...That's my passion! www.gabydiaz.com
Sinbad ECT Moderator USA 65937 Posts	Posted - 11/13/2017 : 15:06:58 Hi Gaby, it looks like the email sent from the cart after a transaction, you will find the text in 1 of 3 spots take a look in the admin - 1. Store Admin > Email messages >Email Headers / Footers: 2. Orders Admin > Payment Providers click - see full list then click modify on Paypal click edit Email Headers / Footers : 3. In the vsadmin/includes check for any custom text that may have been added previously I think the parameter was xxTousoo if there remove it and use the email headers/ footers for messages. Winners never quit, quitters never win CSS and Responsive Designs User Manual for Ecommerce Templates
myraltis Advanced Member 190 Posts	Posted - 02/04/2018 : 02:01:03 It's in vsadmin\inc\languagefile_en.php - I've just encountered the same thing. I'd have thought the <br \><br \> would have been actioned by the server just as the " is. I've removed the <br \><br \> for now as I'm in the middle of implementing PayPal but, presumably, it'll be be overwritten by updaters and will reappear.
Andy ECT Moderator 95440 Posts	Posted - 02/04/2018 : 02:14:22 You can copy that to includes.php do it doesn't get overwritten by updaters but why would you need to edit it? Andy Please feel free to review / rate our software
myraltis Advanced Member 190 Posts	Posted - 02/04/2018 : 02:35:39 Because it actually displays 2x <br /> in the middle of the message rather than processing them and showing the second part of the message two lines down. Tim
Andy ECT Moderator 95440 Posts	Posted - 02/04/2018 : 02:39:33 Better if we can sort it out so you don't get that message with each sale, following up here https://www.ecommercetemplates.com/support/topic.asp?TOPIC_ID=109416 Andy Please feel free to review / rate our software
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