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BarbaraC1977
Advanced Member

USA
121 Posts

Pre-sales questions only
(More Details...)

Posted - 12/12/2017 :  09:58:55  
I am testing a cart with payments through authnetemulateurl="https://secure.authorize.net/gateway/transact.dll.

It has been working, and after testing various combinations to get our email of order working (that's another story), the payment works, but it no longer returns to the thanks page. This results in the store dashboard showing "unauthorized" although the charges, in fact, went through.

Any clues on how to debug this? Thanks in advance.

Andy
ECT Moderator

95440 Posts

Posted - 12/12/2017 :  10:09:02  
Hi Barbara

Which payment gateway are you planning on using at that's thg set up for authorize.net emulation but using the authorize.net post url which would be odd to use.

Andy

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BarbaraC1977
Advanced Member

USA
121 Posts

Pre-sales questions only
(More Details...)

Posted - 12/12/2017 :  10:40:13  
Thank you for answering. I'm not sure I understand your statement, though.

The vendor provided the gateway information.

Sinbad
ECT Moderator

USA
65937 Posts

Posted - 12/12/2017 :  11:07:53  
Hi Barbara, what payment provider are you using and have you setup a return url in the payment provider account?

Winners never quit, quitters never win
CSS and Responsive Designs
User Manual for Ecommerce Templates

BarbaraC1977
Advanced Member

USA
121 Posts

Pre-sales questions only
(More Details...)

Posted - 12/12/2017 :  11:46:04  
We're using CardConnect/CardPointe.

Strange that you ask about return URL, as three different accounts, tested earlier, all returned to the Thanks page.

Added: in the incart.asp file, I find this:
sXML=sXML & "&INVNUM=" & ordID & "&RETURNURL="&storeurlssl&"thanks.asp&ERRORURL="&storeurlssl&"thanks.asp&NOTIFYURL="&storeurlssl&"vsadmin/ppconfirm.asp&CREATESECURETOKEN=Y&TEMPLATE=MINLAYOUT&DISABLERECEIPT=TRUE&SECURETOKENID=" & securetokenid
and
call amazonparam("returnUrl", storeurl&"thanks.asp")
and then similar lines for Cancel.

Edited by - BarbaraC1977 on 12/12/2017 12:34:05

Sinbad
ECT Moderator

USA
65937 Posts

Posted - 12/12/2017 :  12:43:46  
Hi I don't think that has anything to do with this, however in the payment provider account there should be a spot to setup the return url.

Winners never quit, quitters never win
CSS and Responsive Designs
User Manual for Ecommerce Templates

BarbaraC1977
Advanced Member

USA
121 Posts

Pre-sales questions only
(More Details...)

Posted - 12/12/2017 :  12:44:00  
And one of the carts returns correctly to http://reservations.auctionsystems.net/stisidore/thanks.aspx?ectprnm=wpconfirm&pprov=3&ordid=528&rethash=EA72EB3A7C6842804A5DDC75EF049EB6,
even now.

(thanks.asp is contained in thanks.aspx so we can modify color and "surrounding" look without changing recalculating & republishing everything.)

Edited by - BarbaraC1977 on 12/12/2017 13:22:06

Sinbad
ECT Moderator

USA
65937 Posts

Posted - 12/12/2017 :  15:02:23  
Hi Barbara, if they all are using the same payment provider setup the same way then it should be returned to the thanks page as for using .aspx that is not a format that the cart supports all scripts are on ASP classic and use thanks.asp to display a completed transaction. Have you made any custom changes to the vsadmin/inc/incemail.asp

Winners never quit, quitters never win
CSS and Responsive Designs
User Manual for Ecommerce Templates

BarbaraC1977
Advanced Member

USA
121 Posts

Pre-sales questions only
(More Details...)

Posted - 12/12/2017 :  15:05:27  
Well, I now have 2/3 sites coming back to the Thanks page, after adding an MD5 hash to the payment processor.

I can't keep trying on the 3rd, as I have a customer demo. Thank you for your prompt attention; I'll keep at it.
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