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 Show Terms and Conditions link not working
Author « Topic »  

TequilaMockingbird
Ecommerce Template Expert

USA
529 Posts

Pre-sales questions only
(More Details...)

Posted - 12/13/2017 :  06:29:26  
I've run across an issue on the final checkout page that customers return to if they choose to pay by Paypal Express. That page contains the checkbox for them to agree to the terms and conditions, and a link which is supposed to bring up those terms and conditions in a small box. However, when I click that link, nothing happens, and in the status bar it shows "javascript:showtermsandconds()". This has caused an issue with Paypal Express customers claiming they don't know anything about some of our return and/or shipping policies. How to fix?

Andy
ECT Moderator

95440 Posts

Posted - 12/13/2017 :  06:40:32  
Hi

I've checked here on my 6.8.3 site and it's working fine with PayPal Express

Can you check you have a copy of termsandconditions.asp in the store root?

Andy

Please feel free to review / rate our software

TequilaMockingbird
Ecommerce Template Expert

USA
529 Posts

Pre-sales questions only
(More Details...)

Posted - 12/13/2017 :  06:50:08  
Andy,

Yes termsandconditions.asp is in the store root. What's odd is that for customers who choose "checkout" instead of the Paypal Express button, there's a checkbox on the checkout page there, and the link to review the terms and conditions works perfectly by bringing it up in a popup window. But the same (apparent) link isn't working on the Express checkout page.

Andy
ECT Moderator

95440 Posts

Posted - 12/13/2017 :  06:59:48  
I'll do some more testing and get back to you if that's ok?

Andy

Please feel free to review / rate our software

TequilaMockingbird
Ecommerce Template Expert

USA
529 Posts

Pre-sales questions only
(More Details...)

Posted - 12/13/2017 :  07:00:28  
Yes, thanks!

TequilaMockingbird
Ecommerce Template Expert

USA
529 Posts

Pre-sales questions only
(More Details...)

Posted - 12/13/2017 :  07:01:37  
BTW, I'm still on 6.8.2

Vince
Administrator

42766 Posts

Posted - 12/13/2017 :  11:34:59  
Hi Tequila
This has been fixed now and I've added the fix to the v6.7 and v6.8 updaters.

Vince

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TequilaMockingbird
Ecommerce Template Expert

USA
529 Posts

Pre-sales questions only
(More Details...)

Posted - 12/13/2017 :  16:16:59  
Thanks Vince. I am loathe to do a full update on the store right in the middle of the heavy shopping season, lest something go awry (Murphy's law). Is there a single file I can upload or edit to fix this until I do the full update?

Andy
ECT Moderator

95440 Posts

Posted - 12/14/2017 :  00:06:12  
You can upload incfunctions.asp and inccart.asp and that should work fine now.

Andy

Please feel free to review / rate our software

TequilaMockingbird
Ecommerce Template Expert

USA
529 Posts

Pre-sales questions only
(More Details...)

Posted - 12/14/2017 :  08:31:19  

Marshall
Ecommerce Template Guru

USA
1909 Posts

Posted - 12/14/2017 :  18:34:47  
Andy,

Is that to say there is a new updater?

Marshall
CENLYT Productions - ms designs
Affordable Web Design
Custom Ecommerce Designs
Responsive Websites
Cenlyt.com

dbdave
ECT Moderator

USA
10411 Posts

Posted - 12/14/2017 :  19:05:32  
Hi Marshall, perhaps you missed the post by Vince

quote:
This has been fixed now and I've added the fix to the v6.7 and v6.8 updaters.

Marshall
Ecommerce Template Guru

USA
1909 Posts

Posted - 12/14/2017 :  21:25:35  
I am use to seeing update notices under updates/hotfixes. That is why I asked if it was released.

Marshall
CENLYT Productions - ms designs
Affordable Web Design
Custom Ecommerce Designs
Responsive Websites
Cenlyt.com

dbdave
ECT Moderator

USA
10411 Posts

Posted - 12/14/2017 :  23:34:25  
Hi Marshall, I don't think that's usually done on a small bugfix.

Edited by - dbdave on 12/14/2017 23:34:41

Andy
ECT Moderator

95440 Posts

Posted - 12/15/2017 :  00:05:34  
Yes, this fix is now available and we usually post a round up. This one only affects stores using PayPal Express and the terms and conditions feature together - any other combination is fine.

Andy

Please feel free to review / rate our software

Marshall
Ecommerce Template Guru

USA
1909 Posts

Posted - 12/15/2017 :  06:20:38  
Thanks Andy.

Marshall
CENLYT Productions - ms designs
Affordable Web Design
Custom Ecommerce Designs
Responsive Websites
Cenlyt.com
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