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 Wrong review link in order status
Author « Topic »  

John M
Advanced Member

459 Posts

Pre-sales questions only
(More Details...)

Posted - 01/21/2018 :  09:13:31  
The review link does not always resolve to the correct product ID.

The product uses the alternative ID for most of the product options.

The order status email message to the customer has a link to a different product option to the one ordered and the customer is being asked to review the wrong product.

John

Andy
ECT Moderator

95440 Posts

Posted - 01/21/2018 :  09:57:44  
Hi John

Would you like to forward me the order status email so I can take a look?

Andy

Please feel free to review / rate our software

John M
Advanced Member

459 Posts

Pre-sales questions only
(More Details...)

Posted - 01/21/2018 :  13:02:34  
Hi Andy,

I forward the email message. The customer ordered a Rose-Gold option however the review link sent was for a White-Gold option.

John

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