Hi - I'm also getting an intermittent UPS error at letitshineusa.com.

This is what I get for protocols:
TLS 1.3 No
TLS 1.2 Yes
TLS 1.1 Yes
TLS 1.0 Yes
SSL 3 No
SSL 2 No

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When I try: /vsadmin/ppconfirm.asp?ppdebug=tls
I get:
Testing URL: https://ipnpb.sandbox.paypal.com /cgi-bin/webscr
Error : Error, couldn't connect to https://ipnpb.sandbox.paypal.com /cgi-bin/webscr (-2147012739).
An error occurred in the secure channel support

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I'm guessing it is a hosting issue but I'm not sure what to even ask them to change/investigate.

Hi oneeydesigns, I tried the site using http://yourdomain.com and received the following

There seems to be a problem connecting to the shipping rates server. Please wait a few moments and refresh your browser, or try a different shipping carrier.
Error, couldn't connect to https://onlinetools.ups.com /ups.app/xml/Rate (-2147012867).
A connection with the server could not be established

However when I changed http to https in the browser the rate was displayed, the best thing to do is to set the store url in the admin main settings to https. We have some information here on using https https://www.ecommercetemplates.com/support/topic.asp?TOPIC_ID=106851 take a look at the post by dbdave regarding web.config files .

Winners never quit, quitters never win
CSS and Responsive Designs
User Manual for Ecommerce Templates

Hi - I changed the admin to use HTTPS for the entire site. Still get the error on the cart.asp page when I manually use HTTPS. I've cleared the cache and tried it on two different browsers.

Any edits to the web.config file tosses me a 500 error so I have left that file alone for now.

Can you put the URL of the site in your forum profile so I can take a look?

Andy

Please feel free to review / rate our software

Done!

I get the same error on https so I don't think that is the problem here - it does appear to be the issue brought up by Vince in the post here /support/topic.asp?TOPIC_ID=107642

I would show that to your host and see what they come back with.

Andy

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I'm going back and forth with tech support now. They said, "TLS 1.2 is enabled on our server
We have disabled weak ciphers for SSL."

I've now asked if they have a firewall against:
https://ipnpb.sandbox.paypal.com /cgi-bin/webscr
https://ipnpb.paypal.com /cgi-bin/webscr

----

If there is anything more specific to ask them, please let me know.

I don't think this would be a Firewall problem, if it was it would be a connection problem to https://onlinetools.ups.com/ups.app/xml/Rate but I'm pretty sure this is the TLS1.2 problem

Andy

Please feel free to review / rate our software

So what do you suggest I tell them? They say they have TLS 1.2 enabled.

I get the below error for ups connection:
There seems to be a problem connecting to the shipping rates server. Please wait a few moments and refresh your browser, or try a different shipping carrier.
Error, couldn't connect to https://onlinetools.ups.com /ups.app/xml/Rate (-2147012739).
An error occurred in the secure channel support

I get this error for a PayPal test: /vsadmin/ppconfirm.asp?ppdebug=tls
Testing URL: https://ipnpb.sandbox.paypal.com/...
Error : Error, couldn't connect to https://ipnpb.sandbox.paypal.com/... (-2147012739).
An error occurred in the secure channel support

I have no idea where to go from here.

Also, what does a positive test of the following link look like?
/vsadmin/ppconfirm.asp?ppdebug=tls

Do I want a blank page or something else?

You should just get the message INVALID, like this /vsadmin/ppconfirm.asp?ppdebug=tls

Andy

Please feel free to review / rate our software

Below is what the server tech has come back with:
[quote]TLS 1.2 is supported by the server, the script you use for testing may be malfunctioning. Is where a different script you can use for testing? [/quote]

What else can I do?

I don't think the script is malfunctioning to be honest but you can show them the error on your site

There seems to be a problem connecting to the shipping rates server. Please wait a few moments and refresh your browser, or try a different shipping carrier.
Error, couldn't connect to https://onlinetools.ups.com/ups.app/xml/Rate (-2147012867).
A connection with the server could not be established

This is in response to the UPS changes outlined here https://www.ups.com/us/en/help-center/technology-support/data-security.page

Andy

Please feel free to review / rate our software

Hello oneeyedesigns,

I had the same error and updated my registry as per below. This will only work with decicated or VPS Windows Server. GoDaddy will not make these changes for you if you are on a shared hosting account.

1. Register TLS 1.2 protocol as follows:

[HKEY_LOCAL_MACHINE\SYSTEM\ CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2]

[HKEY_LOCAL_MACHINE\SYSTEM \CurrentControlSet\Control\SecurityProviders\SCHANNEL\ Protocols\TLS 1.2\Client]
"Enabled"=dword:ffffffff
"DisabledByDefault"=dword:00000000

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\ Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Server]
"Enabled"=dword:ffffffff
"DisabledByDefault"=dword:00000000

2. Configure TLS 1.2 as the default protocol as follows:

[HKEY_LOCAL_MACHINE\SOFTWARE\ Microsoft\Windows\CurrentVersion\Internet Settings\WinHttp]
"DefaultSecureProtocols"=dword:00000800

[HKEY_LOCAL_MACHINE\SOFTWARE\ Wow6432Node\Microsoft\Windows\CurrentVersion\Internet Settings\WinHttp]
"DefaultSecureProtocols"=dword:00000800

I hope this helps.

Janette

I am getting this result:

Testing URL: https://ipnpb.sandbox.paypal.com /cgi-bin/webscr
Error : Error, couldn't connect to https://ipnpb.sandbox.paypal.com /cgi-bin/webscr (-2147012739).
An error occurred in the secure channel support

Then, when trying to go through the UPS set up in admin, I get this error:

UPS Developer Kit Licensing & Registration Wizard - Step 1

I'm sorry, there was an error

Error, couldn't connect to UPS server
403: (Forbidden)

Kelley

Hi Kelley

That does suggest a lack of support for TLS1.2 on the server. Can you check with your host?

Andy

Please feel free to review / rate our software

Already have a support ticket in to Hostek.

Thanks! :)

Kelley

Update: when I pushed back on the host that it was a conflict, they magically were able to fix the issue.