Hi, I have received an 'ask a question' email from a customer on my website. When I try to reply, the customers email is not shown so I can't reply. Normally this is not an issue and I can reply OK. After some investigation, I found that it's because the customer has entered their details in the wrong boxes (I can tell this because the 'ask a question' field shows their question, when normally it is their name). So I assume they put their email in the wrong box too.

Is there a way to ensure the email is validated for format in some way before the form is submitted?

I have seen some other queries about this in the forums (being unable to reply to 'ask a question') and wonder if this could be an underlying reason? I tried the instructions here https://www.ecommercetemplates.com/support/topic.asp?TOPIC_ID=109186&SearchTerms=ask+a+question to add email as an extra field, but then ended up with it duplicated. I think really we just need to validate that the email format is in a valid format, otherwise it probably gets dropped from the headers. I'm using phpmailer if that makes any difference, and have latest ECT version.

Thank you
Ellen

Hi Ellen

There isn't currently an email verification feature but something similar came up here https://www.ecommercetemplates.com/support/topic.asp?TOPIC_ID=109282 if you'd like to add your "vote".

Andy

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