Hi,
Just over a year ago I had opened a Forum Topic regarding the FedEx Rates that our customers were getting. Even though we had NOT set $uselistshippingrates in our Includes file, the customer was still getting the List Rate. We confirmed this by applying $debugxmlemails=TRUE to our Includes file and analyzing the results.

In the end Vince sent me a new Updater for version 6.6.2 (that we were using at that time) which resolved the issue.

Last week one of our regular customers got an unusually high shipping rate. I ran the $debugxmlemails again and it would appear we are not getting the "Account" rates again. We are now on version 6.7.4

Can you help again ?
Paul

Hi Paul

Was that this thread https://www.ecommercetemplates.com/support/topic.asp?TOPIC_ID=106804 - I assume any file Vince sent you would have made it into the updater so has this just suddenly started happening and you haven't made any changes?

Andy

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Hi Andy,
Yes, that was the original topic. I haven't been informed of any issue since then. I updated to 6.7.4 on Feb 11.

I could try to compare some older orders from before that update. Let me do that and I'll get back to you.

That could help as I can't remember any related changes with FedEx rates since this one which was your fix I believe https://www.ecommercetemplates.com/support/topic.asp?TOPIC_ID=107205

Andy

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My apologies, please disregard. Apparently when FedEx upped our rates this year, they applied some hefty Rural charges and this customer was paying an extra $12.50 per box.

No problem and glad you found the cause.

Andy

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