Tracking link

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Steved Ecommerce Template Guru United Kingdom 1022 Posts Pre-sales questions only (More Details...)	Posted - 03/01/2018 : 13:37:51 Hi, When a logged in customer views their order history and clicks on the tracking number, I see it takes them to the couriers’ website. Can you remind me where I set this link up as currently customers are sent to the wrong site. Thanks, Steve
Sinbad ECT Moderator USA 65937 Posts	Posted - 03/01/2018 : 14:09:44 Hi Steve, you can set the carrier for tracking in the vsadmin/includes.php Default shipping tracking This allows selection of the default shipping carrier on the tracking page. The choices are "ups", "usps" and "fedex". For instance... $defaulttrackingcarrier="usps"; If you need to offer a choice of carriers for tracking, add the following $trackingcarriers="ups,usps,fedex"; If you want the tracking link on orderstatus.php to go to your tracking.php page rather than the carrier web site for tracking details set the following (Version 6.6 required). $useinternaltrackinglink=TRUE; Winners never quit, quitters never win CSS and Responsive Designs User Manual for Ecommerce Templates
Steved Ecommerce Template Guru United Kingdom 1022 Posts Pre-sales questions only (More Details...)	Posted - 03/01/2018 : 14:52:28 Hi Sinbad, What I don't understand is that when clicked, the Royal Mail Tracking Numbers go to the Royal Mail website (correct) but Courier Tracking numbers go to DHL (incorrect - our courier is DPD) I have nothing setup in includes so I don't understand where these links are generated. Steve
dbdave ECT Moderator USA 10410 Posts	Posted - 03/01/2018 : 18:42:09 The most likely explanation is that the software will try to determine the carrier by the tracking number. For example in the US, UPS tracking numbers almost always start with 1Z So I think based on the tracking number, the software is trying to determine the carrier and in this case, the DPD tracking number is similar to DHL tracking numbers.
Steved Ecommerce Template Guru United Kingdom 1022 Posts Pre-sales questions only (More Details...)	Posted - 03/02/2018 : 09:21:07 Thanks Dave - thought it was odd. Anyway to disable it?
Andy ECT Moderator 95440 Posts	Posted - 03/02/2018 : 09:58:02 Hi Steve I think David is correct and I can't see a way around it at the moment without disabling the tracking link. Does that happen with all the ones you've seen. What's the format of the DPD tracking number? Andy Please feel free to review / rate our software
Andy ECT Moderator 95440 Posts	Posted - 03/02/2018 : 09:58:04 Hi Steve I think David is correct and I can't see a way around it at the moment without disabling the tracking link. Does that happen with all the ones you've seen. What's the format of the DPD tracking number? Andy Please feel free to review / rate our software
Steved Ecommerce Template Guru United Kingdom 1022 Posts Pre-sales questions only (More Details...)	Posted - 03/02/2018 : 12:46:58 Hi Andy - yes it happens with all the courier tracking numbers. The format for DPD is like this: 9029967199 Unfortunately the link goes to DHL’s site We only offer DPD or Royal Mail and Royal Mail works fine (format is KS603937267GB) Steve Edited by - Steved on 03/02/2018 12:49:16
Andy ECT Moderator 95440 Posts	Posted - 03/02/2018 : 23:53:11 I think that it is picking up on the 9 digit match for DHL tracking. I can't think of a workaround but will ask for you. Andy Please feel free to review / rate our software
Steved Ecommerce Template Guru United Kingdom 1022 Posts Pre-sales questions only (More Details...)	Posted - 03/03/2018 : 00:12:57 Thanks Andy - it's not a major issue but I imagine it may confuse customers, particularly as the acronym DHL is very similar to DPD! Steve
Vince Administrator 42766 Posts	Posted - 03/03/2018 : 02:41:06 Hi Steve That seems to be a 10 digit DPD tracking number you have but everything I search for seems to suggest they use a 12 digit number. Can you possibly send as many good DPD numbers as you have to my email (vince AT ecommercetemplates DOT com) so I can see if there is a pattern that I can use to distinguish them from DHL? Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
Steved Ecommerce Template Guru United Kingdom 1022 Posts Pre-sales questions only (More Details...)	Posted - 03/03/2018 : 03:22:52 Hi Vince, They all seem to be 10 digit as far as I can see - I've sent you a list. Thanks, Steve Edited by - Steved on 03/03/2018 03:24:27
Vince Administrator 42766 Posts	Posted - 03/06/2018 : 01:47:42 Hi Steve It seems that a lot of the local couriers use this 10 digit format as well as DHL, and it's impossible to differentiate between them. So I've provided support for a new parameter, $tracklink10digit which in your case I think you would set to... $tracklink10digit='https://www.dpdlocal.co.uk/apps/tracking/?parcel='; I've added this change to the incfunctions.php file of the v6.9 updater. If you are on v6.8 at the moment the only file you need to update is the incfunctions.php file. You don't even need to run the updatestore.php script now as the two updaters are pretty much the same, (but going forward v6.9 will get new features while v6.8 now will only get bug and security fixes.) Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
Steved Ecommerce Template Guru United Kingdom 1022 Posts Pre-sales questions only (More Details...)	Posted - 03/06/2018 : 14:20:03 Hi Vince, Thanks for the update - Looks like the best way to tackle this. However, I followed your instructions, cleared all cache etc but unfortunately it still sends me to DHL Steve
Vince Administrator 42766 Posts	Posted - 03/07/2018 : 01:05:04 Hi Steve That's a shame. Can you send me FTP details and details of an account login I can test with and I'll see if I can sort it out. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
BrettFischer Starting Member South Africa 17 Posts Pre-sales questions only (More Details...)	Posted - 04/09/2018 : 15:04:37 I have the same problem with South African tracking numbers.... Our prefix for all South African shipments is CN the suffix is ZA. The current system lists Canada Post if you click on the tracking and it goes to tracking.php..... It would be nice if you could revert to allowing people to specify their own courier tracking links or third party tracking like trackingmore.com - the reality is that UPS, DHL etc are overpriced couriers in most countries outside of the US and Europe.
Andy ECT Moderator 95440 Posts	Posted - 04/10/2018 : 00:30:45 Hi Brett The addition Vince made there should allow you to specify the tracking company URL - it does require updating to 6.9 so it might be worth giving that a try. Andy Please feel free to review / rate our software
Jolly-Martian Advanced Member United Kingdom 218 Posts Pre-sales questions only (More Details...)	Posted - 09/19/2020 : 01:00:56 Hi there, On the page https://www.mywebsiteurl.co.uk/tracking.php The default couriers to track are e.g. Fedex, UPS, how can i add the royal mail, dpd etc to appear too with their logos? Jason
Vince Administrator 42766 Posts	Posted - 09/19/2020 : 01:16:11 Hi Jason Support for the Royal Mail tracking is built into the system and you can set that by using "royalmail" as the tracking carrier. But DPD isn't supported I'm afraid. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
Jolly-Martian Advanced Member United Kingdom 218 Posts Pre-sales questions only (More Details...)	Posted - 09/19/2020 : 01:22:01 Hi Vince, Is there anyone who can offer a mod to include more UK couriers for tracking purposes. Thanks Jason
Jolly-Martian Advanced Member United Kingdom 218 Posts Pre-sales questions only (More Details...)	Posted - 09/19/2020 : 01:28:17 Hi Vince, As per your message above " $tracklink10digit='https://www.dpdlocal.co.uk/apps/tracking/?parcel='; " Where do I add this, so it appears on the tracking.php page Thanks Jason
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