Hi all,

I am trying to setup 2Checkout on my website but having issue where on the 2checkout website it gives me an error PE103. I asked Servelink about it and they suggest that I ask here rather.
The error states that a 0 value is being submitted for payment.

Hope this makes sense. Let me know if you require a screen shot.

Kind Regards
Gidion Lubbe

Kind Regards
Gidion Lubbe
www.Hookedonembroidery.com

Hi Gidion

Are you testing on a zero priced product or have a comma in the product price http://help.2checkout.com/articles/Knowledge_Article/Error-Code-PE103/

Andy

Please feel free to review / rate our software

Hi,

Im not quite sure where to check the seperator symbol, but got this if it helps...
' Currency Symbol Override (Only set to TRUE if you want to change the default currency symbol)

overridecurrency=FALSE ---->(Tried changing this info to Rand just to see if it would work but no luck)
orcsymbol="£" ---->
orcemailsymbol="£" ---->
orcdecplaces=2
orcdecimals="."
orcthousands=","
orcpreamount=TRUE

' Payment Options

pathtossl = ""
payproviderradios=1
persistentcart=5
giftwrappingcost=0.8

I tried to do an order like I was a regular cutomer- created an account and tried to pay with my credit card.
I am trading in South African Rand.

Thanks
Gidion

Kind Regards
Gidion Lubbe
www.Hookedonembroidery.com

Hi in the admin under country click modify on your country and you can set the currency from there.

Winners never quit, quitters never win
CSS and Responsive Designs
User Manual for Ecommerce Templates

I have it set to South Africa already,
I have tax set to 0%
FSA is off
Locale ID was set to 1078 (didnt change it)
Thousands Seperator is set to NO
HTML Symbol is R
Text Symbol is R
and Decimal places is set to Zero




Kind Regards
Gidion Lubbe
www.Hookedonembroidery.com

Hi Gidion, can you try testing the site and let us know if you are still getting the same error. Also are you testing 2Checkout in demo / test mode?

Winners never quit, quitters never win
CSS and Responsive Designs
User Manual for Ecommerce Templates

Hi, I just tried again now, still no luck.
I tried to do an actual order not a test order.

Kind Regards
Gidion Lubbe


Kind Regards
Gidion Lubbe
www.Hookedonembroidery.com

When I look at your prices and add to cart I see something like

Cart total:R208

It maybe 2Checkout require

Cart total:R208.00

so can you set 2 decimal places in the admin countries page for South Africa?

Andy

Please feel free to review / rate our software

Hi Andy,

ok, just tried it with 2 decimal places, still no luck.
I'll keep it on 2 decimals just in case it does make a difference as well as leaving the Credit Card option at checkout activated so you can test if you want.

Kind Regards
Gidion Lubbe
www.Hookedonembroidery.com

Would it be possible to contact 2Checkout and ask them what they are receiving from your store when an order comes through and if they can see anything in the order that would cause that error?

Andy

Please feel free to review / rate our software

I'll send them a message now and ask.

Update: Ok I posted a ticket, will update you when I get a reply from them.

Kind Regards
Gidion Lubbe
www.Hookedonembroidery.com

Herewith the reply I got from them, Stil no new news for today.
We know about this link already so nothing new. I wrote back asking if they could see what the website is forwarding to their site- Waiting for a reply on that.

"Hello Gidion,

Thank you for contacting us.

There are several reasons why you could receive the PE103 error message on the checkout page as per our documentation - http://help.2checkout.com/articles/Knowledge_Article/Error-Code-PE103/?q=pe103&l=en_US&fs=Search&pn=1.

Please ensure that your development team has thoroughly reviewed the above guide to guarantee you are properly formatting total values as specified.

Let us know if there is anything else we can assist you with.

Kind regards,
Livia Patru"


Kind Regards
Gidion Lubbe
www.Hookedonembroidery.com

Hi, it looks like your prices are using comma which is not allowed http://www.Yourdomain.com/proddetail.asp?prod=SDS1241 try changing this setting
Thousands Seperator is set to NO and remove where you put comma,

quote:

---

total" is passed in with a comma (example: passing in 1,000 as the total will cause PE103).

---

Winners never quit, quitters never win
CSS and Responsive Designs
User Manual for Ecommerce Templates

Hi,

I see what you are saying, however in my includes.asp file I have it set to the following:
overridecurrency=TRUE
orcsymbol="&rand;"
orcemailsymbol="R"
orcdecplaces=2
orcdecimals="."
orcthousands=","
orcpreamount=TRUE

Is there somewhere else I can set the decimal seperator?


Herewith reply I just got from 2Checkout:

"Hello,

We can see you are currently integrated with a 3rd party cart - https://www.2checkout.com/shopping-cart/ecommerce-templates.

All parameter sets and the related values will be visible for the tech support team on the Ecommerce side.

Please contact them as they have a better overview.

I tried testing the checkout flow but no checkout is provided only an order confirmation "Order ID 554".

Let us know if we can be of any further assistance.

Kind regards,

2Checkout Inc."

Kind Regards
Gidion Lubbe
www.Hookedonembroidery.com

Hi Gidion, can you comment it so that its like:

'orcthousands=","

Winners never quit, quitters never win
CSS and Responsive Designs
User Manual for Ecommerce Templates

Hi,

I commented it and tried changing the overide to false, both did'nt work.

overridecurrency=FALSE
orcsymbol="&rand;"
orcemailsymbol="R"
orcdecplaces=2
orcdecimals="."
'orcthousands=","
orcpreamount=TRUE



Kind Regards
Gidion Lubbe
www.Hookedonembroidery.com

Those settings in includes.asp have been retired so would make no difference. It's in the admin countries page where you would turn off the thousands separation. I was hoping that 2checkout could confirm this was the problem.

Andy

Please feel free to review / rate our software

Hi,
This is the reply I got from them yesterday,

"Hello,

I tested the checkout flow and the PE103 error persists.

Please find attached screen shot of the code used in your form.You declared 2 line items, one of them with a price value of $0.00 while also using a comma for the price values -as per our documentation regarding PE103 error http://help.2checkout.com/articles/Knowledge_Article/Error-Code-PE103/?q=pe103&l=en_US&fs=Search&pn=1 passing a zero or negative value to the checkout page will throw PE103 error and also using a comma for price parameter values will throw a PE103 error.

Please access our documentation for standard checkout https://www.2checkout.com/documentation/checkout/standard-checkout that uses the hosted checkout parameters https://www.2checkout.com/documentation/checkout/parameters/ for a step by step guidance on form creation.

Let us known if we can be of any further assistance.

Kind regards,

2Checkout Inc."

Kind Regards
Gidion Lubbe
www.Hookedonembroidery.com

As a quick test can you change the locale setting in the admin countries page to 1033 and let me know if the order then goes through - set it back if it doesn't.

Andy

Please feel free to review / rate our software

Ah and it works!
Thanks soooo much!

Just one more question regarding the includes that doesnt seems to have an effect on changes. I would like to change the "Where did you hear about us?" options to Facebook as well as making it an optional selection rather than a forced one.



Kind Regards
Gidion Lubbe
www.Hookedonembroidery.com

I have just tried to make a live test purchase just to double check if all runs through.
All is good untill I am supposed to be redirected back to my site from 2checkout.
I get this link- which gives me a 404 Directory not founds error.

http://www.hookedonembroidery.com/thanks.asp?sid=203581667&middle_initial=&li_0_name=SDS1215+Little+Princess&ship_zip=7809&key=FC60E8D5D445C59CF69E5AAA868DF02F&state=WC &y=20&email=admin%40hookedonembroidery.com&li_0_type=product&li_1_name=Shipping&order_number=206508667031&lang=en &ship_state= WC¤cy_code=ZAR&invoice_id=206508667040&li_0_price=44.00& ship_street_address2=&li_1_quantity=1&total=44.00&li_1_type=shipping&credit_card_processed=Y&zip=7809&li_1_price=0.00&ship_name=Gidion+Test+Acc&li_0_quantity=1&ship_method=Shipping&cart_weight=0&li_1_description=&fixed=Y&li_1_product_id=&ship_country=ZAF &x=27&last_name=Acc&city=Cape+Town&street_address=4+Cecil+Street&li_0_product_id=SDS1215&li_0_tangible=N&ship_city=Cape+Town&merchant_order_id=565&country=ZAF&ip_country=South+Africa&li_0_description=&li_1_tangible=Y&ship_street_address=4+Cecil+Street&demo=N &pay_method=CC&cart_tangible=Y&phone=0791966936+&street_address2=&x_receipt_link_url=http%3A%2F%2Fwww.hookedonembroidery.com%2Fthanks.asp&first_name=Gidion+Test&card_holder_name=Gidion+Test+Acc

Just as a note- I also did'nt receive a order confirmation emails and it's not registering in admin.



Kind Regards
Gidion Lubbe
www.Hookedonembroidery.com