Hi, I am having problems with the store not sending confirmation emails when an order is placed, and email friend is not working either. (php 6.8.1)

To be honest, it may be something I have done, as i tried to implement PHPMailer, and couldn't seem to get it working so I reverted back to standard (or so I thought).

This is what the relevant bit of includes looks like


$emailfromname="Rock Factory Ltd"; // "from" name to appear at top of message
$htmlemails=TRUE;
$customheaders="MIME-Version: 1.0\r\nFrom: %from%\r\nReply-To: %replyto%\r\nContent-type: text/html; charset=iso-8859-1\r\n";
$emailorderstatus=3;//jr
$useemailfriend=TRUE;
$useaskaquestion=FALSE;
$inlinepopups=TRUE;

$orderstatusemail="Your order id %orderid% from %orderdate% has been updated from %oldstatus% to %newstatus% on %date%";//jr - removed reference to %statusinfo%
$alwaysemailstatus=TRUE; //jr


if that information helps.


When I try Email friend, the product detail screen greys out, and sticks there - the site is frozen.

I have been through the relevant emailhelp pages, but no success.

Hope you can help,

regards

John

Mac OSX 10.13.4
Safari 11.0.1
ECTplus v6.8.1php
Servelink

Hi John
I tried the email friend on your site and it seemed to complete ok but I still haven't received the email. Have you got error logs for the site? When you say the screen was greying out it sounds like their may have been an error and that information would help. Or how about going through the email help page again...
https://www.ecommercetemplates.com/help/email-help.asp

Vince

Click Here for Shopping Cart Software
Click Here to sign up for our newsletter
Click Here for the latest updater

Hi Vince, thanks for the prompt reply.

Where would I find error logs?

"The first thing to check is that the SMTP server is set up correctly for PHP on your host. "

How do I do that? A bit more info on this would be helpful. I am with Servelink.

John

Mac OSX 10.13.4
Safari 11.0.1
ECTplus v6.8.1php
Servelink

Hi John

Servelink recommend using phpmailer, the details you need are here https://servelink.com/clients/index.php?rp=/knowledgebase/24/How-do-I-configure-my-ecommerce-template-PHP-store-e-mail.html

Andy

Please feel free to review / rate our software

OK Andy, thanks.

I will have a go at PHPmailer again.

John

Mac OSX 10.13.4
Safari 11.0.1
ECTplus v6.8.1php
Servelink

So.....

I have installed phpmailer according to Servelink's instructions. I have put the three files into vsadmin/inc ( i only have one vsadmin), and here is the email bit in includes ....


// Email Options

$usemailer='phpmailer'; // use phpmailer instead of PHP mail() function
$smtphost='ukmail.servelink.com'; // mail host name, could also be ukmail.servelink.com for UK clients
$smtpport='587'; // mail submission port
$smtpusername='general@rockfactory.co.uk'; // valid e-mail account for authentication
$smtppassword='xxxxxxx'; // password for that account (not really just for the purposes of this post)
$emailfromname="Rock Factory Ltd"; // "from" name to appear at top of message

$htmlemails=TRUE;
$customheaders="MIME-Version: 1.0\r\nFrom: %from%\r\nReply-To: %replyto%\r\nContent-type: text/html; charset=iso-8859-1\r\n";
$emailorderstatus=3;//jr
$useemailfriend=TRUE;
$useaskaquestion=FALSE;
$inlinepopups=TRUE;

$orderstatusemail="Your order id %orderid% from %orderdate% has been updated from %oldstatus% to %newstatus% on %date%";//jr - removed reference to %statusinfo%
$alwaysemailstatus=TRUE; //jr


The email friend (and presumably email status) still doesn't appear to be working.

Just to clarify, the greyed out proddetail page is greyed out to highlight the email friend popup, after entering the email stuff in there, the pop up disappears (as it should), but leaves behind the greyed out background, which is unresponsive.

Any ideas?

John

Mac OSX 10.13.4
Safari 11.0.1
ECTplus v6.8.1php
Servelink

Hi John,
I've just tested your email a friend feature and I received the email



* Database Migrations and Conversions*
* ASP to PHP Cart Conversions*
*Contact Us*
*Buy The PHP Capture Card Plugin*
*Rate Our Services/View Our Feedback*

Thanks Phil, great news - what browser are you using?

I am on a mac with Safari - could that be the problem ????



Mac OSX 10.13.4
Safari 11.0.1
ECTplus v6.8.1php
Servelink

I doubt that's a problem. More likely the email is going to spam / junk.

Andy

Please feel free to review / rate our software

Hi Andy, no, it's not in trash or junk.

Why does the site freeze after cllcking on 'Send" - is there a clue there?

Anyhow I am going to have to leave this for now, as I am out of the office til Tuesday, thanks for your help so far

John



Mac OSX 10.13.4
Safari 11.0.1
ECTplus v6.8.1php
Servelink

Good afternoon John,

I've tried the email a friend from the rock factory website using the latest Chrome, Microsoft Edge & Firefox. Clicked the send button a nothing happens, all the fields remain completed. Clicking the Close Window results in nothing happening.

Update @ 18.05 - I've just tried it again and the same happens when clicking send, but, when clicking on close window I then see a message saying recommendation sent. I have tried it a second time and it worked spot-on, I received an email straight away.

Steve
Bolton, Lancashire, United Kingdom.
Using ECT PHP versions since 2004

"Make it as simple as possible, but not simpler."

Thanks Charlie

Must be something my end I suppose, still not working for me.

Oh well at least it seems to work for others, thanks everyone for your help

John

Mac OSX 10.13.4
Safari 11.0.1
ECTplus v6.8.1php
Servelink