Cannot communicate securely with peer: no common e

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tpius Starting Member USA 8 Posts Pre-sales questions only (More Details...)	Posted - 05/05/2018 : 10:31:36 Our customers cannot purchase online. Our latest update is 6.7. After the update we had problems with the cart not using HTTPS. I forced the use of secured pages and it looks like we have a cUrl problem. Any help available??? Raymond Tam
Andy ECT Moderator 95440 Posts	Posted - 05/05/2018 : 10:43:07 Hi Raymond Are you getting any sort of error message or what is happening on checkout? Andy Please feel free to review / rate our software
tpius Starting Member USA 8 Posts Pre-sales questions only (More Details...)	Posted - 05/05/2018 : 11:15:38 This is the error when customer tries to complete the checkout process. Cannot communicate securely with peer: no common encryption algorithm(s) Raymond Tam
Andy ECT Moderator 95440 Posts	Posted - 05/05/2018 : 11:34:19 Could it be you are viewing in an old browser? Does it happen in all browsers? Andy Please feel free to review / rate our software
tpius Starting Member USA 8 Posts Pre-sales questions only (More Details...)	Posted - 05/05/2018 : 11:45:05 It happens in all browsers. Firefox, Chrome, Edge, etc. Raymond Tam
Andy ECT Moderator 95440 Posts	Posted - 05/05/2018 : 12:16:45 Can you let us know the URL or put it in your forum profile so we can take a look? Andy Please feel free to review / rate our software
tpius Starting Member USA 8 Posts Pre-sales questions only (More Details...)	Posted - 05/05/2018 : 13:10:09 www.tpi-us.com Try to purchase something. It will not accept the checkout process. Raymond Tam
Andy ECT Moderator 95440 Posts	Posted - 05/05/2018 : 13:36:13 I was able to check out fine. Have you had reports of customers having problems or is it just on your orders? Andy Please feel free to review / rate our software
tpius Starting Member USA 8 Posts Pre-sales questions only (More Details...)	Posted - 05/05/2018 : 13:43:58 Several customers have been unable to purchase on the site. We are still having problems with our own testing. Raymond Tam
tpius Starting Member USA 8 Posts Pre-sales questions only (More Details...)	Posted - 05/05/2018 : 14:07:47 Need to actually process the credit card to see the error. Don't worry, it won't process your card because it will give you error message right away. Raymond Tam
Andy ECT Moderator 95440 Posts	Posted - 05/06/2018 : 00:16:34 I see that now when trying the credit card. I thought it might be a TLS1.2 problem but I'm not sure if that's the case. Is this PayPal Pro you are using? What version of PHP and cURL do you have running on the server, they're not very old versions are they? Andy Please feel free to review / rate our software
tpius Starting Member USA 8 Posts Pre-sales questions only (More Details...)	Posted - 05/06/2018 : 06:52:35 Here are the system components: Apache/2.4.6 (Red Hat Enterprise Linux) OpenSSL/1.0.1e-fips PHP/5.4.44 mysql: 5.5.44-MariaDB cURL Information 7.29.0 Raymond Tam
Andy ECT Moderator 95440 Posts	Posted - 05/06/2018 : 07:46:57 Thanks. Is this PayPal Pro? It's just that I haven't seen this error before and need to have a look around for possible causes. Andy Please feel free to review / rate our software
tpius Starting Member USA 8 Posts Pre-sales questions only (More Details...)	Posted - 05/06/2018 : 22:01:30 It is not Paypal Pro, we use authorize.net for payment gateway. Raymond Tam
Andy ECT Moderator 95440 Posts	Posted - 05/07/2018 : 00:06:17 Can you contact your host and ask them to make sure TLS 1.2 is the default connection for cURL. You may also want to update the version of PHP running on the server as ECT now requires a minimum of PHP 5.6. Andy Please feel free to review / rate our software
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