Hi, we'd like to be able to edit the error message that appears when a sale doesn't go through because the user's IP address is on the Blocked list.

In the past, when an individual with a blocked IP called to advise that a purchase didn't go through, our service personnel sometimes had a tough time figuring out why.

In one case a fraudster with a blocked IP tried to get our service desk to enter an order with a stolen payment card through our own system - which almost worked.

A custom message, editable through an <includes> statement, would allow us to show a message like, "Please telephone our support desk at 800-888-8888 and mention error code IPB2." This should help tip off our service personnel about the reason for the blocked sale.

Thanks for considering this.

Hi Pauld
Can you try setting this parameter...
$multipurchaseblockmessage="Please telephone our support desk at 800-888-8888 and mention error code IPB2.";
As I think that may be what you need.

Vince

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