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Andy
ECT Moderator

95440 Posts

Posted - 06/07/2018 :  03:49:53  
I'm wondering if it's a connection problem to ECT - when you log into your store admin does the store version show or do you get a message about not being able to connect to ECT?

Andy

Please feel free to review / rate our software

don jackson
Advanced Member

United Kingdom
139 Posts

Pre-sales questions only
(More Details...)

Posted - 06/07/2018 :  04:02:00  


ahhhhh good call, never noticed but get this message in red top right

Unknown SSL protocol error in connection to www.ecommercetemplates.com:443 !


says " check for updates"

The site isnt near to the latest versions, I was worried about updates due to the mods I have installed like " magnifier" etc etc

Don
Help ! My brain hurts :(

Andy
ECT Moderator

95440 Posts

Posted - 06/07/2018 :  04:20:22  
Can you ask your host to update the PHP version on your server - PHP5.6 might be best at the moment but if you get a newer version of ECT then you can go to PHP7.x

Andy

Please feel free to review / rate our software

don jackson
Advanced Member

United Kingdom
139 Posts

Pre-sales questions only
(More Details...)

Posted - 06/07/2018 :  04:26:29  


Ok I'll message them now thanks Andy

Don
Help ! My brain hurts :(

don jackson
Advanced Member

United Kingdom
139 Posts

Pre-sales questions only
(More Details...)

Posted - 06/07/2018 :  08:18:23  
I updated the php to php 7 myself in my Cpanel.

Just quick question about updating, ive chosen 6.8 and noticed when i downloaded there was a 'sidefilter update too ?

when updating the site do i also need to do the sidefilter update aswell ?

thanks in advance

Don
Help ! My brain hurts :(

Edited by - don jackson on 06/07/2018 08:19:31

Andy
ECT Moderator

95440 Posts

Posted - 06/07/2018 :  08:20:22  
Yes, I would upload incsidefilter.php too.

If you switch to PHP7 make sure you have the correct syntax in db_conn_ope.php and includes.php (you probably do)
https://www.ecommercetemplates.com/support/topic.asp?TOPIC_ID=107737

Andy

Please feel free to review / rate our software

don jackson
Advanced Member

United Kingdom
139 Posts

Pre-sales questions only
(More Details...)

Posted - 06/07/2018 :  08:33:50  


Thanks for the tip Andy, I checked both files and both are correct already but worth checking cheers.

Don
Help ! My brain hurts :(
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