Shipping First Name Blank

Author	« Topic »
PinMan Starting Member USA 26 Posts	Posted - 06/07/2018 : 08:53:42 I'm having an issue where when some of my customers have clicked Same as Billing Address the First Name box is left blank in the shipping address. When this happens it tells them there are no shipping options available. This isn't happening with each customer but is happening about half the time and I am not sure why. When I look at the billing address all the fields are filled. I end up having to put their first name in the shipping address myself. Help is appreciated. I am on Ecom. Plus PHP v6.8.5 Frank
PinMan Starting Member USA 26 Posts	Posted - 06/07/2018 : 09:07:45 I've also noticed that if a customer comes to the site and adds items to their cart and there is a zip code and country selected it gives them the "There are no methods available for your shipping destination" error. For it to go away and actually give them an estimate they have to select the zip code box and hit enter for the error to go away. This doesn't always happen either but again I'm not sure what causes it sometimes and other times not. Frank Edited by - PinMan on 06/07/2018 09:09:46
Andy ECT Moderator 95440 Posts	Posted - 06/07/2018 : 09:32:09 Hi Frank Can you put your URL in the forum profile so I can see what's going on? Andy Please feel free to review / rate our software
PinMan Starting Member USA 26 Posts	Posted - 06/07/2018 : 09:47:58 Sorry about that. http://revolutionarypinball.com Frank
Andy ECT Moderator 95440 Posts	Posted - 06/07/2018 : 11:25:30 I see that on your site but can't recreate it here. Has this just started or have you made any changes before it happening? Andy Please feel free to review / rate our software
ekrzycki Advanced Member USA 351 Posts Pre-sales questions only (More Details...)	Posted - 06/07/2018 : 18:29:17 "Sorry about that. http://revolutionarypinball.com" COMPETITION!!!!! javascript:insertsmilie('')
PinMan Starting Member USA 26 Posts	Posted - 06/07/2018 : 22:24:06 It's a new site, so there had not been but a few orders before yesterday when this started happening. However I was migrated from IX Webhosting to Site5 Hosting recently and these new orders are the first since that migration. Any chance this could have caused the issue? Nothing else has changed. Frank
Andy ECT Moderator 95440 Posts	Posted - 06/07/2018 : 23:57:59 Would you like to send me an email with your control panel details and I'll check things there? Andy Please feel free to review / rate our software
PinMan Starting Member USA 26 Posts	Posted - 06/08/2018 : 15:28:11 I'm at a loss. Everything I look at seems fine, yet it just randomly works and then doesn't work. Frank
Andy ECT Moderator 95440 Posts	Posted - 06/08/2018 : 23:26:41 I have followed up with you via email. Andy Please feel free to review / rate our software
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