new orders failing after switching Hosts

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brianjay New Member USA 57 Posts Pre-sales questions only (More Details...)	Posted - 06/14/2018 : 17:26:40 I just switched from Godaddy to A2-Hosting and now I'm not receiving my new orders. I get the email that I purchased an item and I get the email from PayPal; but not a "New Order" email. Can you help? Brian www.towsonink.com Brian Elefant
Andy ECT Moderator 95440 Posts	Posted - 06/14/2018 : 23:51:38 Hi Brian It may be the Email object / user / password is different for the new host - have a look here https://www.ecommercetemplates.com/help/email-help.asp and your host should also be able to provide you with the correct settings. Andy Please feel free to review / rate our software
brianjay New Member USA 57 Posts Pre-sales questions only (More Details...)	Posted - 06/15/2018 : 05:57:08 I only have 2 "Email Objects" to chose from: NONE & CDO Brian Elefant
Andy ECT Moderator 95440 Posts	Posted - 06/15/2018 : 06:08:41 That will be CDO then and the SMTP Server, user and password provided by your host. Andy Please feel free to review / rate our software
brianjay New Member USA 57 Posts Pre-sales questions only (More Details...)	Posted - 06/15/2018 : 06:13:24 At Godaddy, I used to use CDONTS. Why don't I see it as an option now? Brian Elefant
Andy ECT Moderator 95440 Posts	Posted - 06/15/2018 : 06:25:00 Different hosts will support different email objects, your current host supports CDO which is pretty much standard these days. Andy Please feel free to review / rate our software
insight ECT Moderator USA 4479 Posts	Posted - 06/15/2018 : 10:30:28 quote: At Godaddy, I used to use CDONTS. Why don't I see it as an option now? CDONTS was discontinued by Microsoft 15 years ago, that's why you don't see it as an option now. If you do see it, run away Peter ServeLink Professional ecommerce web hosting for ASP & PHP https://servelink.com Take a look at our image upload/resize tool for the ASP cart https://servelink.com/clients/cart.php?gid=7
brianjay New Member USA 57 Posts Pre-sales questions only (More Details...)	Posted - 06/15/2018 : 11:08:46 The hosting company advised me to switch from Pop3 to IMAP (which I did). The emails seem to work better as far as being sent and delivered; BUT i'm still not receiving any "new Order" emails. The payment email comes through though. Any advice? Brian Elefant
Andy ECT Moderator 95440 Posts	Posted - 06/15/2018 : 14:17:11 Have you checked they are not going to spam / junk folders? Andy Please feel free to review / rate our software
brianjay New Member USA 57 Posts Pre-sales questions only (More Details...)	Posted - 06/15/2018 : 23:00:36 They are NOT going to the Junk or SPAM. Brian Elefant
Andy ECT Moderator 95440 Posts	Posted - 06/15/2018 : 23:09:08 I checked the email a friend on your site and no email was received here so there probably still is a problem with the settings in your admin. Can you ask your host if they have a test script for sending email from an ASP page that you can look at? You can send that on to my email and I'll check the settings for you. Andy Please feel free to review / rate our software
brianjay New Member USA 57 Posts Pre-sales questions only (More Details...)	Posted - 06/18/2018 : 06:51:34 It's Monday and I'm a little dense today. I have the .txt file. Should I copy and paste the file to an email to you with the email info or do you just want the entire original txt file sent to you? Brian Elefant Edited by - brianjay on 06/18/2018 06:52:18
Andy ECT Moderator 95440 Posts	Posted - 06/18/2018 : 07:01:05 I would copy & paste into an email as .txt attachments are sometimes blocked. Andy Please feel free to review / rate our software
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