FedEx Registration

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Marshall Ecommerce Template Guru USA 1916 Posts	Posted - 07/20/2018 : 08:42:44 Anyone know why the error message "invalid billing address" would appear, and please do not state the obvious. My client has been trying to register for a while now and keeps getting the same error. ASP v6.9.4 Marshall CENLYT Productions - ms designs Affordable Web Design Custom Ecommerce Designs Responsive Websites Cenlyt.com Edited by - Marshall on 07/20/2018 08:44:08
Andy ECT Moderator 95440 Posts	Posted - 07/20/2018 : 08:45:39 Hi Marshall It might be an idea to contact FedEx Customer Services to verify the billing address they have on file. Andy Please feel free to review / rate our software
Marshall Ecommerce Template Guru USA 1916 Posts	Posted - 07/20/2018 : 10:54:38 Will pass that along. Thanks. Marshall CENLYT Productions - ms designs Affordable Web Design Custom Ecommerce Designs Responsive Websites Cenlyt.com
Marshall Ecommerce Template Guru USA 1916 Posts	Posted - 07/21/2018 : 16:52:37 Still getting same error even though it is the correct address information that FedEx has on file. Also getting this error when attempting to calculate shipping: There seems to be a problem connecting to the shipping rates server. Please wait a few moments and refresh your browser, or try a different shipping carrier. Authentication Failed Marshall CENLYT Productions - ms designs Affordable Web Design Custom Ecommerce Designs Responsive Websites Cenlyt.com
Andy ECT Moderator 95440 Posts	Posted - 07/21/2018 : 23:15:21 I think you would get the authentication error message if the address didn't match as the account wouldn't have been fully set up. Do you have an invoice from FedEx that you could check the address against? Andy Please feel free to review / rate our software
Marshall Ecommerce Template Guru USA 1916 Posts	Posted - 07/22/2018 : 07:03:15 I, as well as the site owner, logged into FedEx to check the address they have on file. And FedEx is working fine on his other site running ASP v6.8.5. Marshall CENLYT Productions - ms designs Affordable Web Design Custom Ecommerce Designs Responsive Websites Cenlyt.com
dbdave ECT Moderator USA 10468 Posts	Posted - 07/22/2018 : 07:52:52 quote: I, as well as the site owner, logged into FedEx to check the address they have on file. I wouldn't necessarily trust that to be the billing address they have. Fedex is really a mess with billing and related matters. The service is good, but I think it's quite possible that they have a different address than what you see on their website. Take a look at an invoice to be 100% sure.
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