Won't complete checkout

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qimacros Advanced Member USA 182 Posts Pre-sales questions only (More Details...)	Posted - 07/20/2018 : 08:30:36 Cart message: I'm sorry. We are experiencing temporary difficulties at the moment. Please try your purchase again later This message started when we attempted to implement a Content Delivery Network (CDN) using Cloudflare to boost page speed. Noticed cart IP addresses went from standard numbers to long ones: IP Address:2601:282:a02:a05:54c9:ecd0:764a:da10 Disabled the CDN, but still having problems. Our website seems to have two IPs according to ssllabs.com chartsmartxl.com (2607:f1c0:100f:f000:0:0:0:258) chartsmartxl.com (74.208.236.195) Not sure what to do. We do not use multiple order blocking as I saw in other support listings. Jay Arthur, The KnowWare Man, works with companies that want to solve problems of delay, defects and deviation.
Andy ECT Moderator 95440 Posts	Posted - 07/20/2018 : 08:37:50 Hi That is the message the cart reports for IP issues. Have you checked the IP Blocking admin page to see what you have listed in there? Andy Please feel free to review / rate our software
qimacros Advanced Member USA 182 Posts Pre-sales questions only (More Details...)	Posted - 07/20/2018 : 08:46:20 Yes already checked IP Blocking. IP not blocked. Jay Arthur, The KnowWare Man, works with companies that want to solve problems of delay, defects and deviation.
Andy ECT Moderator 95440 Posts	Posted - 07/20/2018 : 09:04:14 So you have nothing listed in the admin file, vsadmin/adminipblock.asp Andy Please feel free to review / rate our software
qimacros Advanced Member USA 182 Posts Pre-sales questions only (More Details...)	Posted - 07/20/2018 : 09:10:39 We have some IPs, but they've been there for a long time. There's code in adminipblock.php. I've noticed some issues on the forum with IPV6. We haven't upgraded 6.3.2 because works fine and lots of customizations. Is that part of the problem? Jay Arthur, The KnowWare Man, works with companies that want to solve problems of delay, defects and deviation.
Andy ECT Moderator 95440 Posts	Posted - 07/20/2018 : 09:16:00 That version is around five years old and really needs to be updated. There have been a lot of improvements, security fixes and performance enhancing additions since then. I can't say for certain that updating will fix the problem but it really should be done regardless. I would also speak to your host about the 2 IP addresses as that's out of my comfort zone. Andy Please feel free to review / rate our software
qimacros Advanced Member USA 182 Posts Pre-sales questions only (More Details...)	Posted - 07/20/2018 : 09:34:33 I was having problems getting mysqli (php 7) to connect to the database in seconds instead of minutes. That's why I haven't updated. Jay Arthur, The KnowWare Man, works with companies that want to solve problems of delay, defects and deviation.
Vince Administrator 42874 Posts	Posted - 07/21/2018 : 09:21:36 quote: I was having problems getting mysqli (php 7) to connect to the database in seconds instead of minutes. Can't you get your host to help with that? Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
pdraper Advanced Member New Zealand 160 Posts Pre-sales questions only (More Details...)	Posted - 07/21/2018 : 11:46:25 Unless you are specifically using IPV6 at this point I would unbind it from the webserver (presumably Apache) and only run with the IPV4 address for the moment. Then try to reestablish the link with cloudflare Paul
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