ERR_EMPTY_RESPONSE

Author	« Topic »
ortizwerx Advanced Member USA 198 Posts Pre-sales questions only (More Details...)	Posted - 07/23/2018 : 08:41:43 Hi, I am attempting to download a CSV of my products and I am getting the following: This page isn’t working worldofonesixth.com didn’t send any data. ERR_EMPTY_RESPONSE What could be the reason for this error?
Andy ECT Moderator 95440 Posts	Posted - 07/23/2018 : 08:45:42 Hi Can you let us know the steps you are taking, the version and which of the csv file you are trying to download and I'll test things out here? Andy Please feel free to review / rate our software
ortizwerx Advanced Member USA 198 Posts Pre-sales questions only (More Details...)	Posted - 07/23/2018 : 11:37:13 Hi, I'm on Ecommerce Plus PHP v6.8.6. Under product admin > select action > stock inventory, it errors out Eddie World of one SIxth
Andy ECT Moderator 95440 Posts	Posted - 07/23/2018 : 11:59:34 I just tried that here and it appears to be working fine. I assume you have just updated so can you try running the updater again and uploading all the files. Andy Please feel free to review / rate our software
ortizwerx Advanced Member USA 198 Posts Pre-sales questions only (More Details...)	Posted - 07/23/2018 : 12:20:50 I just ran the updater once again and I still get the error
Andy ECT Moderator 95440 Posts	Posted - 07/23/2018 : 13:07:55 Would you like to send me an email with your control panel and ftp details and I'll take a look? Andy Please feel free to review / rate our software
ortizwerx Advanced Member USA 198 Posts Pre-sales questions only (More Details...)	Posted - 07/23/2018 : 14:37:54 Sure what's your email?
Andy ECT Moderator 95440 Posts	Posted - 07/23/2018 : 23:38:47 You can click on my name to send an email and that will reach me fine. Andy Please feel free to review / rate our software
ortizwerx Advanced Member USA 198 Posts Pre-sales questions only (More Details...)	Posted - 07/24/2018 : 06:30:57 Sent Thanks, Eddie
Andy ECT Moderator 95440 Posts	Posted - 07/24/2018 : 06:58:19 Have you just installed an ssl certificate on your site? The reason I ask is this is the error I get in Firefox when attempting to download using dumporders.php Secure Connection Failed An error occurred during a connection to yoursite.com. The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. It could be masking a permissions problem but I think it's more likely to be ssl related. Can you show the error message to your host to see if it's something they can fix for you? Andy Please feel free to review / rate our software
ortizwerx Advanced Member USA 198 Posts Pre-sales questions only (More Details...)	Posted - 07/24/2018 : 07:19:18 The ssl has been installed for over six months and I have been able to access the download these files before before. I'll show my host the error message. When you refresh the page though it does download the dumporders.pho file. The contents come up empty though. I am only looking to download my stock inventory though. Why would it default to dumporders.php? I attempted to download the file removing the "s" from "http" and it gave me a file containing my latest order only. Any of this help is solving this issue? Thanks, Eddie
Andy ECT Moderator 95440 Posts	Posted - 07/24/2018 : 07:23:28 the file dumporders.php is used for all the csv files, not just orders - do you get the same error when trying others by the way, like Product Images or Order Details? Andy Please feel free to review / rate our software
ortizwerx Advanced Member USA 198 Posts Pre-sales questions only (More Details...)	Posted - 07/24/2018 : 07:48:55 Yes it applies to every drop down item I choose
ortizwerx Advanced Member USA 198 Posts Pre-sales questions only (More Details...)	Posted - 08/03/2018 : 06:55:18 I reached out to Godaddy my host provider and they confirmed that the SSL was working properly and all systems are running smoothly. What do you recommend I do now to access my csv files?
Vince Administrator 42855 Posts	Posted - 08/03/2018 : 09:23:12 Hi Eddie I'm really sorry but Andy has just gone off on his holidays. I'm sorry to ask you to do so again but could you send the site FTP login details to my email (vince AT ecommercetemplates DOT com) and I'll see what is up here. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
ortizwerx Advanced Member USA 198 Posts Pre-sales questions only (More Details...)	Posted - 08/03/2018 : 11:10:22 Thank you, Vince. An email has been sent to you with the login credentials. Eddie World of One Sixth
Vince Administrator 42855 Posts	Posted - 08/04/2018 : 05:04:31 Hi Eddie Well that was a strange one. I just updated the vsadmin/dumporders.php with a copy from the updater and all seems well. Can you give it a go and let me know if it is ok for you too? Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
ortizwerx Advanced Member USA 198 Posts Pre-sales questions only (More Details...)	Posted - 08/04/2018 : 05:07:42 That worked! Yay! Thanks, Vince Eddie World of One Sixth
	« Topic »