Hi

Update - This my be solved. Having removed the www in the store admin URLs all seems tickety boo

I have moved a site to a new host & now we are seeing 'There are currently no items in your shopping cart' when adding a product to cart or using the donations page. In the admin under store settings the store URL & the https url are both set to https://www

In Cpanel in the SSL section under Domain it shows domain as mydomain.co.uk and under the Alt Names it shows www.mydomain.co.uk Would the URLs in the store admin need to be none www ?

Will - Bolton Manchester UK

Make sure the url is not switching between http to https.

Mark
Responsive Design Deals Ecomm Plus - ASP 6.8
www.paradiseclothingco.com

Hi, as Mark suggests, it's probably some URL issue.
On thing to check is to see how your SSL certificate is issued. (with www or without www) and that is the version you want in the admin main settings.
From there, you should make sure you have a directive in your .htaccess file to force users to that version (with or without the www).

If it's not a URL issue, and being that moved to a new host, it could be a issue with the session variables on the server and your host can help with that.

I just noticed your edit.
It may be time to take a look in your .htaccess file to make sure you have users on the correct version of your url.

Hi Mark - there is no sign of switching between http & https

Dave - The certificate is issued to non www

This is what is in the .htaccess file in respect of https. Is there another directive required to force non www? I'm guessing there is

[blue]RewriteEngine On
RewriteCond %{HTTPS} !=on
RewriteRule ^ https://%{HTTP_HOST}%{REQUEST_URI} [L,R=301]

Header set Strict-Transport-Security "max-age=31536000" env=HTTPS[/blue]

Since editing the URL's in the store admin to non www, so far the empty cart hasn't occurred.

Will - Bolton Manchester UK

Hi Will

I would use this

RewriteCond %{HTTP_HOST} ^www\.(.*)$ [NC]
RewriteRule ^(.*)$ https://%1/$1 [R=301,L]

to force https without the "www"

Andy

Please feel free to review / rate our software

Thanks Andy, works a treat

Will - Bolton Manchester UK