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jbogart
New Member

USA
51 Posts

Pre-sales questions only
(More Details...)

Posted - 09/04/2018 :  09:09:12  
We updated to 7.2 and the cart has stopped working. The remainder of our site is working fine.
We are unable to get to the https:xxx/vsadmin/login.php as well (Server 500 error).
What would you suggest we try next?

Thank you for the advice


johnb

Andy
ECT Moderator

95440 Posts

Posted - 09/04/2018 :  09:15:25  
Hi John

You'll need to be running a recent version of ECT, preferably 6.9.4 and then check the syntax in db_conn_open.php and includes.php as per the examples here https://www.ecommercetemplates.com/support/topic.asp?TOPIC_ID=107737

Andy

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jbogart
New Member

USA
51 Posts

Pre-sales questions only
(More Details...)

Posted - 09/04/2018 :  16:57:37  
Andy - thanks (as always).
W are running 6.9.4 after the update today. We still had some problems. We moved PHP from 7.2 back to 5.6. The site worked.
Then tried 7.1 and 7.0 (did not work). The error log shows a problem with the ECT custom URL plugin (version 1). We disabled that and the site works.

Any suggestions on the plug in?

We haven't tried to move back to 7.1 or 7.2 yet.



johnb

Andy
ECT Moderator

95440 Posts

Posted - 09/04/2018 :  23:49:52  
Can you remove the ECT custom links plugin and try this one which does exactly the same https://wordpress.org/plugins/custom-permalinks/

In the meantime I'll check the ECT version.

Andy

Please feel free to review / rate our software
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