Status Change Email

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C4009 Ecommerce Template Expert USA 612 Posts Pre-sales questions only (More Details...)	Posted - 09/17/2018 : 06:27:22 Since the update to 9.4 my auto emails when we change from authorized to shipped is not going out to the customer. My customers are not getting the email that gives them the tracking numbers. Can you help. Charles
Andy ECT Moderator 95440 Posts	Posted - 09/17/2018 : 06:32:05 Hi Charles Are other emails working ok which are sent by the store? It would be very unusual if it was just one order status type. Andy Please feel free to review / rate our software
C4009 Ecommerce Template Expert USA 612 Posts Pre-sales questions only (More Details...)	Posted - 09/17/2018 : 06:39:37 The email that goes out when we make a sale is going out.
C4009 Ecommerce Template Expert USA 612 Posts Pre-sales questions only (More Details...)	Posted - 09/17/2018 : 07:13:08 We just figured out that we had to ship it outside of the order detail to get the email. Thank you.
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