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 ASP (Windows server) versions
 Cannot login at admin page
Author « Topic »  

mxzrxp
New Member

USA
95 Posts

Posted - 09/25/2018 :  10:31:54  
I can get to the admin page, but I cannot login today.

I cannot login with the users account or the admin account I just get the "Sorry your login / password was incorrect."

Servelink moved me to a new server if that helps. And we had a domain name change from www.cny.org to www.cny.org, but even with the name change I could login before today.

Please advise sort of important

Note: Customers can make sales but we are not getting email notifications and again I cannot login to the admin panel to check it out. We have a fairly recent version (I just cannot see the version number right now)

THANK YOU!!!

Edited by - mxzrxp on 10/02/2018 06:54:28

Andy
ECT Moderator

95440 Posts

Posted - 09/25/2018 :  10:35:20  
Hi

I would use the password reset file available here https://www.ecommercetemplates.com/help/troubleshooting.asp#asp8 - remember to remove the file when you're finished.

Andy

Please feel free to review / rate our software

mxzrxp
New Member

USA
95 Posts

Posted - 10/02/2018 :  06:54:41  
THANK YOU!
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