Ask a Question Throws 403 Error

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bpnoel Starting Member 17 Posts Pre-sales questions only (More Details...)	Posted - 10/08/2018 : 16:59:05 My "ask a question button" returns a Sever 403 error. Emails are working fine, only the ask a question button returns an error. I set the emailfriend.php file permissions to 755 and I still get the error. Any ideas?
dbdave ECT Moderator USA 10468 Posts	Posted - 10/08/2018 : 17:50:30 403 Error is forbidden, so I would ask the host if they have blacklisted the page. This has come up before and seems to be the culprit in most cases. David
bpnoel Starting Member 17 Posts Pre-sales questions only (More Details...)	Posted - 10/08/2018 : 19:21:29 Thank you, db. Just to be sure, should I inquire about the emailfriend.php page? Thanks again.
dbdave ECT Moderator USA 10468 Posts	Posted - 10/08/2018 : 19:31:08 Yes, that's correct as that is the page used for the ask a question feature. David
Andy ECT Moderator 95440 Posts	Posted - 10/09/2018 : 04:32:08 I know there was one host who insisted that they wouldn't whitelist the email a friend page unless it used Recaptcha - just in case they ask, that is a possibility. Andy Please feel free to review / rate our software
atlend Advanced Member USA 335 Posts	Posted - 02/25/2019 : 09:07:51 I recently moved hosts from Godaddy to BlueHost, and now this 403 Forbidden error is happening on both my Ask a Question and Email Friend. BlueHost insists nothing on their end is blocking access to that page, but frankly I just don't believe them. I've fought back and forth with them, but with no resolution. Is there anything else that could be causing this? Thanks, Chris www.MeepleSource.com
Andy ECT Moderator 95440 Posts	Posted - 02/25/2019 : 09:25:08 Hi Chris That certainly suggests it's a permissions problem - have you shown them the error so they can see it happening? I know Hostgator used to block the file but I'm not sure about Bluehost to be honest. Andy Please feel free to review / rate our software
atlend Advanced Member USA 335 Posts	Posted - 02/25/2019 : 09:31:21 Yes, I have shown them the error, and at first they said that it appeared to be file permissions on their end. But after some further "investigation" they said it actually wasn't, and that the permissions are correct. I've been able to try permissions set as "0644" and also "0755" for that file, and neither work. Is there another configuration that may succeed? Or is there another related file (that is called for within emailfriend.php, for example) that we should be checking the set permissions for? Thanks, Chris
Andy ECT Moderator 95440 Posts	Posted - 02/25/2019 : 09:34:55 I would doubt it's permissions you have set but rather the possibility they may have it blacklisted. Andy Please feel free to review / rate our software
insight ECT Moderator USA 4479 Posts	Posted - 02/25/2019 : 10:05:49 0644 would be appropriate for that file Peter ServeLink Professional ecommerce web hosting for ASP & PHP https://servelink.com Take a look at our image upload/resize tool for the ASP cart https://servelink.com/clients/cart.php?gid=7
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