PayPal Payflow error

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melodyKO New Member USA 56 Posts Pre-sales questions only (More Details...)	Posted - 01/05/2019 : 13:20:28 Hi - I'm going around in circles trying to get PayFlow hooked up with my client's website. Every single time I test out the site after I talk to PayPal's tech support I get the same error: Invalid merchant information: 10548-This transaction cannot be processed. The merchant's account is not able to process transactions. ---- Client is US based. I setup the payment option using PayPal Payflow Link. Is that the correct way to do it? I just want to rule out things before I contact their tech support for the seventh time.
Andy ECT Moderator 95440 Posts	Posted - 01/05/2019 : 13:41:13 Hi Melody That error usually means the account isn't a PayPal Business account, can you check that? Andy Please feel free to review / rate our software
melodyKO New Member USA 56 Posts Pre-sales questions only (More Details...)	Posted - 01/05/2019 : 13:44:43 It is a business account. They were also approved for PayPal Payflow. Credit Card numbers can be processed via their virtual terminal inside of PayPal but I get that dang error whenever I try to connect their account with the shopping cart. :/
Andy ECT Moderator 95440 Posts	Posted - 01/05/2019 : 23:55:04 That is a common reason for the error but sounds like it's not the case here then. What feedback did you get from PayPal in the past when you contacted them? I assume you've double checked your settings with the help page here https://www.ecommercetemplates.com/help/ecommplus/paypal-payflow-link.asp Andy Please feel free to review / rate our software
melodyKO New Member USA 56 Posts Pre-sales questions only (More Details...)	Posted - 01/08/2019 : 08:38:39 Hi - after going back and forth with PayPal it seems to be partially resolved. They didn't have something configured on their side. I also needed to use a secondary account with full API transactions selected. I now get an internal server error when the thanks.asp page should pop up. I have it configured with PayPal. It works if someone uses PayPal to pay - but not if they use Payflow. Thoughts?
Andy ECT Moderator 95440 Posts	Posted - 01/08/2019 : 08:50:33 Can you ask your host to turn off friendly error messaging so you can seer the real error being masked on thanks.asp? Andy Please feel free to review / rate our software
melodyKO New Member USA 56 Posts Pre-sales questions only (More Details...)	Posted - 01/08/2019 : 10:23:26 Hi - my host won't do that. I found a long string of code for the error and PM'd it to you as it has sensitive data in it.
Andy ECT Moderator 95440 Posts	Posted - 01/08/2019 : 10:58:47 You could try to get the error via the web.config file https://www.ecommercetemplates.com/help/troubleshooting.asp#asp11 Andy Please feel free to review / rate our software
melodyKO New Member USA 56 Posts Pre-sales questions only (More Details...)	Posted - 01/08/2019 : 11:05:31 Got it! Microsoft VBScript runtime error '800a01c2' Wrong number of arguments or invalid property assignment: 'do_order_success' /vsadmin/inc/incthanks.asp, line 476
Andy ECT Moderator 95440 Posts	Posted - 01/08/2019 : 11:44:22 You only get that error using Payflow Link, not on other payment methods? Andy Please feel free to review / rate our software
melodyKO New Member USA 56 Posts Pre-sales questions only (More Details...)	Posted - 01/08/2019 : 11:46:28 Correct. I just tested it. The other payment method is PayPal express, FYI.
Andy ECT Moderator 95440 Posts	Posted - 01/08/2019 : 12:22:07 Can you send me an email with your control panel details and I"ll check your settings? Andy Please feel free to review / rate our software
melodyKO New Member USA 56 Posts Pre-sales questions only (More Details...)	Posted - 01/08/2019 : 12:23:50 Just sent it!
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