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 lost some database information update 7.02
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martinOV
Advanced Member

United Kingdom
427 Posts

Pre-sales questions only
(More Details...)

Posted - 01/09/2019 :  21:01:44  
Hi,
the update to 7.02 seems to have lost some database information. Some order history & around 1/2 of the client accounts no longer show. The site is not fully active so it is not a major problem but I also have a more active site to update next. I have database copies (Msql & csv) so could try to reimport. Is there anything special i should know before trying this?

Thanks

Martin

Andy
ECT Moderator

95440 Posts

Posted - 01/10/2019 :  00:10:52  
Hi Martin

I haven't heard of any data being lost in the update before but as a precaution, and as you would probably do anyway, take a back up of the database before running the updater.

Andy

Please feel free to review / rate our software

martinOV
Advanced Member

United Kingdom
427 Posts

Pre-sales questions only
(More Details...)

Posted - 01/10/2019 :  05:49:57  
Thanks, I do have a back up copy. I assume importing the back up will do nothing strange to the updated database?

Martin

martinOV
Advanced Member

United Kingdom
427 Posts

Pre-sales questions only
(More Details...)

Posted - 01/10/2019 :  05:56:21  
by the way... the loss seems to be related to time. It seems that orders & client login accounts made in the last 4-5 months have gone, earlier entries are still there. So about 6 client accounts missing & several orders. I have tried to find another explanation than the update but so far cannot.

Martin

martinOV
Advanced Member

United Kingdom
427 Posts

Pre-sales questions only
(More Details...)

Posted - 01/10/2019 :  06:00:32  
I have found that the data is still in the database but for some reason is not showing in the admin

Martin

martinOV
Advanced Member

United Kingdom
427 Posts

Pre-sales questions only
(More Details...)

Posted - 01/10/2019 :  06:38:29  
Ok, problem solved & nothing to do with the update... old domain details in db_conn_open.php

Martin

Andy
ECT Moderator

95440 Posts

Posted - 01/10/2019 :  06:42:29  
That would be a good reason for it happening, glad you found it.

Andy

Please feel free to review / rate our software
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