new product to existing category problem/SORTED

Author	« Topic »
merritt Ecommerce Template Expert 816 Posts Pre-sales questions only (More Details...)	Posted - 03/19/2019 : 08:46:30 ERR_TOO_MANY_REDIRECTS Can anyone advise on this? I checked everything in Product Admin. It was cloned from a working product?? any ideas? TIA Edited by - merritt on 03/19/2019 13:48:41
Andy ECT Moderator 95440 Posts	Posted - 03/19/2019 : 08:48:14 Hi Merritt Do you have anything checked or entered for the label Has Static URL / Has Static Page in the product admin page for that product? Andy Please feel free to review / rate our software
merritt Ecommerce Template Expert 816 Posts Pre-sales questions only (More Details...)	Posted - 03/19/2019 : 08:50:07 Nope, check box clear Also cleared my cookies and checked with 2 browsers/computers https://www.apeironpackaging.com/gatorfactorydirectutilitycases.php 6th product down list Edited by - merritt on 03/19/2019 09:04:40
Andy ECT Moderator 95440 Posts	Posted - 03/19/2019 : 09:23:37 It could be the combination of the non-alphanumeric characters you have in the product name that is causing the problem - can you see if changing that at all makes a difference? Andy Please feel free to review / rate our software
merritt Ecommerce Template Expert 816 Posts Pre-sales questions only (More Details...)	Posted - 03/19/2019 : 09:32:05 changed to: GLED4045 8 digits, still not working. Some others that are working correctly: Product before -G-TOURTRK4530HS Truck Pack Trunk w/ Casters - 45" x 30" x 30" Product after -GP-TRAP-3614-16 All ok.. Weird...
Andy ECT Moderator 95440 Posts	Posted - 03/19/2019 : 09:35:15 I was referring to the product name rather than the id, maybe something in the combination of characters in the name is causing a problem in the URL. Andy Please feel free to review / rate our software
merritt Ecommerce Template Expert 816 Posts Pre-sales questions only (More Details...)	Posted - 03/19/2019 : 10:07:15 I did simplify the name also, simpler that the products surrounding it.
Andy ECT Moderator 95440 Posts	Posted - 03/19/2019 : 10:24:49 The product name appears the same - if you change it to something really simple does the link then work? Andy Please feel free to review / rate our software
merritt Ecommerce Template Expert 816 Posts Pre-sales questions only (More Details...)	Posted - 03/19/2019 : 11:32:16 Changed to 4 digit name & ID and it works. ?? Any idea why?
Andy ECT Moderator 95440 Posts	Posted - 03/19/2019 : 11:50:19 I would say it was the combination of non alphanumeric characters causing problems. Andy Please feel free to review / rate our software
merritt Ecommerce Template Expert 816 Posts Pre-sales questions only (More Details...)	Posted - 03/19/2019 : 13:48:04 Wow, how bizarre Look at the P/n's around it... Thanks for the help Andy.
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